Customer Service Agent Level 1

1 week ago

Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Customer Service Agent Level 1
Mandaluyong, Metro Manila
Reporting to: Team Leader

We're an award-winning global outsourcer providing contact center and back office services. As an agent for Customer Service, you will be required to provide a level of outstanding and unique service for our valued customers.

A SNAPSHOT OF YOUR ROLE

  • Understand customers' needs and expectations whilst providing each customer with a personalized experience

  • Answer customer inquiries and transfer calls to the appropriate department as necessary

  • Ensure customer satisfaction by providing exceptional customer service

  • Impact the company's bottom line by resolving problems at first point and turning frustrated clients into repeat customers

  • Contribute innovative ideas in the improvement of the customer journey

  • Ensure quality and standards, policies and procedures are maintained at all times

  • Perform other related duties as assigned by management

  • Championing team culture-based initiatives such as the campaign's way

  • Ensure complaints are resolved at their level with proper resolutions provided

  • Adjust the level of support in accordance with the business needs

  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

  • Ensure all processes are performed as per procedure

A BIT ABOUT YOU

  • Excellent in customer service.

  • With excellent English communication, listening and organizational skills.

  • Results oriented, self-directed, proactive.

  • Able to adjust quickly to changing priorities and conditions in the work environment.

  • Flexible schedule availability as per business requirements

  • A solutions provider with a "CAN DO" attitude

  • Good organizational skills and the ability to multitask and prioritize o Balanced decision-making

  • Strong analytical and problem-solving skills

  • Ability to effectively interact with staff at all levels of the organization

  • Must be able to recognize opportunities for improvement of process and practices

  • Ability to pro-actively offer ideas and solutions to issues affecting team performance o Excellent verbal and written communication skills

  • Strong complaint handling, negotiation and conflict resolution skills preventing cancellations, ICOF disputes and TIO

WHAT SUCCESS LOOKS LIKE

  • High customer satisfaction.

  • Achievement of team's pre-defined KPIs and SLAs.

  • Excellent feedback from customers.

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Collaboration

  • Impact

  • Passion

  • Transparency

Join the A-Team and experience the A-Life

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