Level 1 Engineer

2 weeks ago

Makati City, National Capital Region, Philippines MindSync Business Solutions Full time

Responsibilities

· Installing and configuring computer hardware, software & peripherals

· Manage user accounts as needed, including permissions and access controls.

· Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).

· Resolving issues with internet connectivity, printers, scanners, phones, and other equipment

· Providing support to growing mobility platform (iOS, Android and windows-based platform).

· Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)

· Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.

· Providing support for Mobile Device Management Platforms (Intune)

· Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.

· Deliver and achieve high quality support and service level

· Document and maintain accurate records of incidents and resolutions.

· Assist other IT teams, acting as the local "hands and eyes" in resolving IT technical issues.

· Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.

· Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions

· Manage and track IT assets, including computers, peripherals, and other equipment.

· Assist in the procurement process for new equipment and software

· Work closely with other IT team members and departments to resolve complex issues and implement new solutions

· Create/Update/ Manage knowledge articles

· Responsible for office movements/decommission/setup

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