Level 1 Application Support

24 hours ago

Makati City, National Capital Region, Philippines Hammerjack Full time $40,000 - $60,000 per year

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you

Role: Level 1 Application Support

Location: Hybrid - 2x a week onsite

About Us:At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time. JOB OVERVIEW

As an IT Support Level 1 Technician, you will be the first point of contact for users encountering technical issues, providing essential front-line support. This role involves responding to user queries about application problems, ensuring quick and efficient resolution or escalation.

DUTIES AND RESPONSIBILITIES

  • Respond to and resolve user technical inquiries via phone, email, or ticketing system.
  • Provide support for basic hardware and software issues.
  • Escalate unresolved issues to Level 2 Support or relevant departments as necessary.
  • Maintain and update documentation for issue resolution processes.
  • Perform initial troubleshooting steps for network connectivity problems.

QUALIFICATIONS

  • Basic understanding of computer systems and applications.
  • Strong communication skills with an ability to explain technical concepts to non-technical users.
  • Customer service experience.
  • Familiarity with common operating systems and office software.
  • Ability to work in a team and independently.

What's in It for You:

  • Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance
  • Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
  • Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
  • Dynamic Open Spaces: Conducive for productivity and creativity.
  • State-of-the-Art Security: Ensuring your safety and peace of mind.
  • Game Rooms: Take a break and unwind with our recreational facilities.
  • Competitive Compensation: Your talents deserve to be rewarded We help you negotiate with our clients.
  • Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
  • A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
  • Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let's forge a brighter future together

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Technical Support Level 1

    1 day ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Phils. Corp. Full time ₱450,000 - ₱540,000 per year

    Position: Technical Support Level 1Work Location: RCBC Tower 2, MakatiWork Setup: Work-from-Office (Onsite)Work Shift: Night Shift (aligned with US hours)Qualifications:At least 1 year technical support and customer service experienceExperience with Zendesk and Microsoft OfficeMust possess excellent verbal and written communication skillsMust possess a...

  • Level 1

    24 hours ago

    Makati City, National Capital Region, Philippines Thakral One Full time ₱500,000 - ₱1,000,000 per year

    Role Level 1 (L1) Support Engineer – Network MonitoringAbout the Role As a Level 1 Support Engineer under the Client's Network Infrastructure team, you will be responsible for the front-line monitoring and support of network devices and systems. This role provides essential support for alerts, incidents, and service requests, ensuring that critical...

  • Level 1 IT Helpdesk Support

    1 day ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱500,000 - ₱1,000,000 per year

    Company Description is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • Application Support Officer

    7 days ago

    Makati City, National Capital Region, Philippines AXA Full time

    OverviewThe Application Support Officer provides second-level support for Distribution IT Solutions, ensuring the stability, performance, and availability of applications used in distribution operations. This role involves investigating and resolving application issues, coordinating with internal teams and vendors, and ensuring that distribution systems...

  • Level 1 Technician

    1 day ago

    Quezon City, National Capital Region, Philippines ScalableOS Full time ₱300,000 - ₱600,000 per year

    This is a remote position. SUMMARY The Level 1 Technician is responsible for installing, maintaining, testing, and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support to clients. JOB RESPONSIBILITIESThe Level 1 Technician is responsible for the...

  • Application Support Engineer

    24 hours ago

    Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time ₱250,000 - ₱500,000 per year

    DUTIES AND RESPONSIBILITIES 1. Technical Support: Provide Level 2 support for merchant services, responding to technical inquiries and resolving issues promptly. 2. Troubleshooting and Escalation: Conduct root cause analysis and escalate complex issues to Level 3 support as necessary. 3. Minor Code Maintenance: Perform minor code activities, ensuring...

  • IT Application Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines Vela Ventures Full time $40,000 - $60,000 per year

    Summary:The IT Application Support Engineer plays a crucial role in ensuring the smooth functioning of software applications within the organization. They are responsible for providing technical support, troubleshooting, and resolving issues related to various applications used by the company. Additionally, they collaborate with other IT teams and...

  • Technical Support Level 3

    1 day ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Phils. Corp. Full time ₱7,200,000 - ₱8,400,000 per year

    Position: Technical Support Level 3Work Location: RCBC Tower 2, MakatiWork Setup: Work-from-Office (Onsite)Work Shift: Mid Shift (aligned with UK hours)Qualifications:Minimum 3 years of technical/application support and customer service experienceSQL experience required.NET experience desirableAWS & Azure hosting experience preferredExperience working with...

  • Level 1

    1 day ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱4,020,800 per year

    As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.Location: Eton, Centris, QC.Job Description:Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing...

  • Application Support Associate

    1 day ago

    Makati City, National Capital Region, Philippines Micropinnacle Technology Corporation Full time ₱204,000 per year

    HIRING - Associate Support Analyst (Fresh graduates with SQL & Analytics internship experience and interest will be prioritized)Pay: ₱17,000.00 per month plus variable commissionKickstarting your career with MTC by being the L1 Support for the data analytics team, which could also heighten your chance of career progression for support role or being a part...