Billing Analyst

4 days ago

Pasig, National Capital Region, Philippines Hurricane Compute Pty Ltd Full time ₱400,000 - ₱600,000 per year

Summary and Purpose of the Role

  • Assist and provide support with the bill run process and resolve billing disputes.

Key Responsibilities:

  • Facilitate the bill run process by ensuring the timely delivery of final invoices and reconciling revenue.
  • Assist internal teams in handling escalations and issues concerning billing and provisioning.
  • Provide customer service by investigating and resolving billing disputes, addressing customer queries about charges, invoice display, and account information via phone or email.
  • Investigate and resolve billing disputes from end-customers.
  • Participate in billing-related projects.
  • Conduct audits to identify potential discrepancies and rectify any issues to ensure accurate billing.
  • Support the Billing Manager in addressing all billing-related concerns.
  • Perform additional tasks as needed.

Skills, Qualifications and Experience Required :

  • Excellent English communications
  • Advanced Excel expertise
  • Minimum 2 to 3 years of relevant experience in billing and/or provisioning.
  • Strong understanding of financial operations, billing management, and provisioning, with a preference for experience within the telecommunications (Telco) industry regardless of what country
  • With Bill Run experience
  • With Inbound and outbound calls experience

Work Skills & Attitude Desired:

  • Proficiency in Microsoft Office Suite.
  • Ability to adjust to change and take initiative.
  • Effective organizational and time management abilities.
  • Strong analytical skills and meticulous attention to detail.
  • Competence in both written and oral English communication.
  • Demonstrated capability to work independently, meet strict deadlines, and arrange tasks for efficient service delivery.
  • Proven track record of collaborative teamwork, fostering a cooperative culture, and taking shared responsibility for achieving results in a customer-centric environment.
  • Familiarity with Ticketing, Billing, or Cloud Management software and web-based platforms.
  • Good with numbers

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