Order Management Analyst
1 week ago
As an Order Management Analyst Contractor, you will be a critical part of the company's day-to-day and month-end close processes, reporting, and operational procedures. As a member of the Order to Cash team, the ideal candidate will be detail-oriented, organized, and a self-starter who can work independently while meeting deadlines in a fast-paced environment. This role will report to the Senior Manager, Order to Cash.
What you'll do at Iterable:
- Review order forms to ensure they align with company policies and revenue recognition rules
- Partner with Deal Desk and Revenue to resolve discrepancies and clarify non-standard contract terms and deal structure
- Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
- Ensure subscriptions and billing are set up in NetSuite according to contract terms
- Assist with monthly usage bill runs
- Collaborate with cross-functional teams to address internal inquiries about billing and usage issues
- Monitor billing inbox, investigate, and respond to customer queries
- Support ad-hoc projects as they arise.
What were looking for:
- 2- 3 years of experience in Order Management, Billing, or Revenue Operations
- Hands-on experience with Salesforce and NetSuite (required)
- Strong understanding of Order to Cash (OTC) processes, including subscription and usage billing
- Familiarity with revenue recognition principles and GAAP compliance
- Excellent attention to detail with strong organizational and problem-solving skills
- Ability to work independently and manage multiple priorities in a deadline-driven environment
- Strong communication skills and ability to collaborate cross-functionally
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