Order Management Analyst

1 week ago

Pasig, National Capital Region, Philippines OutForce Inc. Full time ₱288,000 - ₱360,000 per year

As an Order Management Analyst Contractor, you will be a critical part of the company's day-to-day and month-end close processes, reporting, and operational procedures. As a member of the Order to Cash team, the ideal candidate will be detail-oriented, organized, and a self-starter who can work independently while meeting deadlines in a fast-paced environment. This role will report to the Senior Manager, Order to Cash.

What you'll do at Iterable:

  • Review order forms to ensure they align with company policies and revenue recognition rules
  • Partner with Deal Desk and Revenue to resolve discrepancies and clarify non-standard contract terms and deal structure
  • Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
  • Ensure subscriptions and billing are set up in NetSuite according to contract terms
  • Assist with monthly usage bill runs
  • Collaborate with cross-functional teams to address internal inquiries about billing and usage issues
  • Monitor billing inbox, investigate, and respond to customer queries
  • Support ad-hoc projects as they arise.

What were looking for:

  • 2- 3 years of experience in Order Management, Billing, or Revenue Operations
  • Hands-on experience with Salesforce and NetSuite (required)
  • Strong understanding of Order to Cash (OTC) processes, including subscription and usage billing
  • Familiarity with revenue recognition principles and GAAP compliance
  • Excellent attention to detail with strong organizational and problem-solving skills
  • Ability to work independently and manage multiple priorities in a deadline-driven environment
  • Strong communication skills and ability to collaborate cross-functionally

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