Business Process Improvement Lead

7 days ago

Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time $104,000 - $130,878 per year

The Process Lead designs and supports initiatives that enable the organization to achieve its vision by driving efficiency, effectiveness, quality, and timeliness in end-to-end processes. This role ensures that processes are easy, uniform, and compliant, while enhancing customer and employee satisfaction. The Process Manager leads global transformation projects, champions process improvement, and partners with stakeholders to deliver sustainable business outcomes.

Key Responsibilities:

  • Lead and manage 3–5 global end-to-end transformation projects simultaneously, ensuring alignment with organizational goals.
  • Identify, design, and implement process improvement initiatives to optimize efficiency, reduce risks, and enhance quality.
  • Apply Lean Six Sigma methodologies and tools to streamline operations and drive continuous improvement.
  • Collaborate with key stakeholders across functions and geographies to ensure buy-in, alignment, and successful project delivery.
  • Drive automation and digital solutions to improve process effectiveness and scalability.
  • Monitor, measure, and report process performance, ensuring compliance with regulatory and organizational standards.
  • Develop and maintain process documentation, standards, and best practices.
  • Ensure clear and effective communication of project goals, progress, and outcomes across all stakeholder levels.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Engineering, or related field (Master's degree is a plus).
  • Proven experience (5–7 years) in process management, transformation, or continuous improvement roles, preferably in a global organization.
  • Strong expertise in Lean Six Sigma (Green Belt/Black Belt certification preferred).
  • Experience in automation, digital process solutions, and process optimization.
  • Demonstrated success in stakeholder management and leading cross-functional teams.
  • Excellent communication, presentation, and influencing skills.
  • Strong analytical, problem-solving, and project management capabilities.

Key Attributes:

  • Strategic mindset with a focus on execution.
  • Collaborative, adaptable, and able to thrive in a global matrix environment.
  • Continuous improvement mindset with a drive for innovation and simplification.

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