Business Process and Policy Lead

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

Drives organizational process optimization through people management, cross-functional implementation of process changes, documentation, training collaboration, and a culture of global continuous improvement, including change management and ISO initiatives

DUTIES AND RESPONSIBILITIES

Leadership

• People Management: Manages and mentors Process and Policy Specialists. Conducts calibration sessions across the organization to ensure consistency in evaluations

Technical Skills

• Process Evaluation: Identifies inefficiencies, bottlenecks, and opportunities for enhancement within operational processes by conducting data analysis and engaging with stakeholders.
• Process Strategy: Formulates and implements strategies for designing new processes or refining existing ones to optimize workflows, reduce costs, and boost operational efficiency
• Documentation Management: Oversees the documentation of processes using various tools to ensure clarity, consistency, and ease of execution
• Implementation Oversight: Leads cross-functional teams in the successful implementation of process changes, providing guidance and assistance for seamless adoption.
• Training Collaboration: Collaborates with training teams to develop and deliver necessary content on updated processes, ensuring understanding and compliance across the organization.
• Continuous Enhancement: Monitors process performance indicators, gather feedback, and drive continuous improvements to enhance efficiency and effectiveness.
• Continuous Improvement: Champions global best practices to ensure culture of continuous improvement is cascaded and applied in the organization; leads company wide initiatives such as ISO and equivalent programs
• Change Management: Manages change processes by addressing resistance, fostering engagement, and facilitating a smooth transition to new policies and procedures.

QUALIFICATIONS

• Education – graduate of any 4-year business course or related degree
• Experience – at least 3 years relevant experience in Policy writing and process management
• Leadership – at least 3 years experience in managing a team
• Certifications/licenses – Lean Six Sigma, Business Process Management advantage but not a requirement
• Technical / functional skills: Policy writing/documentation, Process Mapping and streamlining
• Business skills: RCA, Communication & Influencing

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join MediCard Now

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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