Principal Technology Specialist

Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)

Principal Technology Specialist

Summary:

• To provide technical assistance on computer hardware, systems software, applications software, and all other computer related problems for immediate troubleshooting

General Responsibilities:

• Operational Performance

○ Oversees the daily performance of computer systems; Prepares weekly reports on service level agreements (SLAs) to track number of open against closed/rejected issues

○ Maintains an inventory of troubleshooting requests and ensures timely resolution of problems

○ Oversees the response to user queries and computer problems including printing, installation, cable connection, word processing, electronic mail and other desktop issues

○ Oversees the installation and troubleshooting peripheral equipment such as servers, desktops, printers, telephones and storage devices

○ Conducts weekly and monthly meetings with staff to coordinate escalation of issues, especially pertaining to network connections; Includes coordinating user access for staff to the US team

• People Development

○ Trains, coaches and mentors staff based on performance improvement; Conducts performance assessments

○ Provides staff with technical support/assistance on computer related problems.

• May be assigned / rotated across related sub-functions including but not limited to sub-functions within IT
• All other job-related duties that may be assigned from time to time

Basic Qualifications:

• Educational Background: College graduate, preferably IT, Computer Science or Engineering degree
• Professional Experience: 5 years working experience, with 3 years in a supervisory role
• Skills Required:

○ Extensive understanding of computer systems and processes

○ Leadership Skills

○ Proficient in MS Office

○ Technical Skills

○ Good written and verbal communication skills

○ Not less than 5 years as a people manager

○ Knowledgeable in ServiceNow

○ Broad knowledge in IT Governance, IT Risk Management

Preferred Qualifications:

• Microsoft Certification (MSCE) and IT Infrastructure Library (ITIL) Certification is an advantage
• With experience on data analysis
• Knowledgeable in Tech Proj Management

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).