Marketing Operations Manager

Be Part of SAVii: Empowering Change & Transforming Lives

About SAVii

At SAVii, we're on a mission to revolutionize the employee wellness landscape. Since our founding in 2017 as SAVii PH, we've been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to support their teams' financial wellness, both personally and professionally. As the leaders in the Philippines, we're now expanding, and we're looking for passionate individuals to join us

Are you ready to be part of something that's changing lives?

Our Culture: Empowering You to Thrive

At SAVii, people are at the heart of everything we do. We believe in the power of individuality and the strength of a team that values each person's unique perspective. As a remote-first organization, we trust you to work where you're most productive and happiest. We're all about flexibility and work-life harmony, so you can focus on what matters most, whether that's your career growth or personal well-being.

We foster a culture of collaboration, respect, and continuous growth, where every voice is heard and every idea is valued. We know that our success comes from embracing diversity, and we welcome all the different backgrounds, talents, and experiences that each team member brings. Together, we're not just achieving goals—we're transforming lives and making a meaningful impact every day.

We work fast, execute faster, and challenge ourselves to constantly evolve. SAViiers are encouraged to take bold steps, learn from every experience, and push the limits of what's possible. Bring your whole self to work, because we believe that's how the best ideas happen and how we'll continue to lead in the employee wellness space.

Job Purpose

The Marketing Operations Manager is responsible for managing the day-to-day operational functions of the department. This role ensures the seamless coordination of campaigns, efficient use of resources, and implementation of processes that support execution, tracking, and reporting across the department.

• Run daily workflows and maintain the department's tools and process trackers

• Coordinate directly with internal teams to resolve execution issues and remove blockers

• Review outputs from Specialists to ensure accuracy, timely task completion, and policy compliance

• Track and process requests for printed materials and giveaways for campaign or field use, and oversee the fulfillment of rewards processing
• Manage the onboarding/offboarding processes to ensure tool access and process integration
• Act as the point person between marketing operations, internal units, and other departments
• Manage metrics used to measure weekly production capacity and output quality assessment
• Reports on trends, congestion risks, and team bandwidth
• Track and review overtime usage, analyze root causes, and prepare monthly reports for HR
• Oversee all aspects of Project Management from initiation to closure, ensuring a timely and successful delivery, and managing resources efficiently
• Establish clear project objectives, scope, and impact measurement criteria, diligently monitoring ongoing progress
• Effective and transparent communications ensuring the flow of information to all stakeholders, both internally and externally, involved in the project
• Manage the department's project tracking tool (Jira) by ensuring all data and records are accurate, up to date, and consistently maintained
• Build and maintain dashboards and trackers that give stakeholders real-time project visibility
• Oversee the end-to-end insurance operations process, ensuring accurate data consolidation, timely endorsement submissions, and proper invoice and claim processing execution by the assigned specialist
• Manage vendor engagements and oversee contract compliance and renewals
• Audit vendor performance and optimize engagements
• Maintain clean records of vendor engagement and payment schedules
• Maintain accurate documentation of all operational processes in line with ISO requirements
• Prepare records needed for internal and external audits
• Work with support specialists to ensure proper naming conventions, file storage, and compliance protocols

• Bachelor's degree in Marketing, Business Administration, Operations Management, or a related field
• 3+ years of experience in marketing operations, project coordination, or financial reporting within a marketing team
• Strong leadership and supervisory experience preferred
• Strong organizational, prioritization, and interpersonal skills, with the ability to lead diverse project teams to completion
• Strong understanding of project management methodologies, with a willingness to challenge existing processes, and displaying initiative and adaptability under pressure
• Strong proficiency in project management tools (e.g., Jira, Asana, Airtable) and data reporting tools (e.g., Google Sheets, Looker Studio)
• Familiarity with ISO standards and experience supporting audit readiness is a plus
• Excellent analytical, organizational, and cross-functional communication skills
• Must reside in Metro Manila