Market Operations Analyst

Shape global operations while keeping life in sync

From trade settlements to platform troubleshooting, market operations are the gears that keep IT-driven markets in motion. In this role, you'll synchronize global processes, ensure smooth client experiences, and grow a career with worldwide impact-without losing the rhythm that keeps life balanced.

What You'll Be Doing

Be part of our client's team as a Market Operations Analyst. You'll provide first-level client service, ensure smooth trade and account lifecycles, and support operational reporting while enhancing control frameworks and systems that power global markets.

Role Snapshot

Employment type: Full-time

Shift: Mid Shift (Sunday-Thursday, 12:00 PM - 10:00 PM MNL)

Work setup: Onsite, Makati

Why You'll Love This Role

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime Makati office location with easy access to MRT stations, restaurants, and banks
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 gym access with physical fitness trainer
• Lifestyle perks (hotel and restaurant discounts)
• Unlimited referral incentives
• Standard government and Emapta benefits
• 20 annual leave credits (5 convertible to cash)
• Fun engagement activities
• Mentorship and exposure to global leaders
• Career growth opportunities
• Diverse and supportive work environment

What You Bring

• Thrive in an environment focused on delivering outstanding customer service
• Transition easily between micro-level detail and macro-level concepts
• Stay organized with a systematic problem-solving approach
• Demonstrate strong sense of ownership and drive
• Act as a catalyst for change in evolving companies and markets
• Speak up when escalating issues and potential risks
• Show proven attention to detail and ability to work under pressure
• Maintain a can-do attitude with exceptional execution skills
• Hold a strong interest in environmental markets

Requirements:

• Bachelor's degree with 1-3 years of experience in financial-services operations or client service
• Flexibility to work on modified holiday schedules covering Saudi Arabia
• Strong desire to learn continuously and adapt quickly in a fast-paced environment
• Proven technical and analytical skills
• Control-oriented mindset with meticulous attention to detail to follow and enhance operational procedures
• Effective communication skills with aptitude for building relationships
• Proficiency in Microsoft Office, particularly Excel, with willingness to expand expertise in new applications

Your Day-to-Day Impact

• Ensure client and trade lifecycle processes are managed according to control frameworks and SOPs
• Develop and enhance operational controls and infrastructure to support a best-in-class Operations organization
• Maintain consistency, compliance, and service excellence by adhering to established protocols

Client Service and Trade Support

• Provide Level 1 client service to a global customer base on:

• Account management

• Account onboarding requirements
• Trade settlement lifecycle workflows and rebate programs
• Product/Registry holdings and activity
• Troubleshooting Xpansiv Connect platform and Registry-specific issues
• Daily management of market holdings and trading activity
• Intraday and end-of-day transfers of product holdings via partner registries
• Timely processing of participant holdings deposits and withdrawals
• Resolving breaks and handling requests from clients and Commercial teams
• Coordinating with Operations management, Commercial, and Technology teams for seamless client experience

Reporting and Analysis

• Create and compile trading and operational reports
• Conduct market trading activity reviews and trend analysis across markets

Business and System Support

• Support new business initiatives through quantitative analysis for product and service launches
• Liaise with clients to answer queries and report trades promptly
• Enhance and develop Salesforce applications, including Service Cloud, CRM, and Reporting

General Administration

• Perform other administrative responsibilities as needed

About the Client

Our client powers the global energy transition by operating the world's largest integrated, open, and neutral market infrastructure for environmental commodities. With a technology platform covering the entire lifecycle of these assets, they connect diverse markets worldwide-accelerating the shift toward cleaner energy while shaping a more sustainable future.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra