Junior IT Support Engineer
2 weeks ago
- Job duties include, but not limited to:
- First level remote support on Airport System (CUPPS: Common Use Passenger Processing System)
- To maintain and monitor the server infrastructure on a daily basis
- Performing daily back-ups and data redundancy
- Handle change requests and software updates
- Troubleshoot hardware issues
- Troubleshoot recurring software/application/host issues ranging from medium to high complexity
- Repair, maintain and support PC's, Peripherals and CUPPS related hardware
- Delegate tasks to sub-contractors (vendor), provide mentorship and ensure tasks are completed per Collins Aerospace standards.
- Responsible for fulfilling targets outlined in the Service Level Agreement (SLA) such as system operation including server and network.
- He/she will require security clearance to work in any area of the airport where supported equipment is located.
- Prepares system operational manuals and documentation
- Bachelor's Degree in IT/Computer Application or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities
- Minimum of three years of relevant IT experience
- Experience with installation, maintenance, configuration and troubleshooting of Windows workstations on Windows Server environments
- Effective communication in English (written, oral, and presentation skills)
- Preferential skills and experience, Network skills (CCNA), higher knowledge for Windows OS/Windows Server OS
- Competitive salary package
- Vacation and Sick Leave credits
- Medical, dental, and vision insurance coverage
- Full implementation of all government mandated benefits and policies
- Opportunity to work with industry-leading experts
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