Customer Service

2 weeks ago

Taytay, Calabarzon, Philippines One Intranet Corporation Full time ₱150,000 - ₱250,000 per year

The Customer Service & Dispatch Officer is responsible for handling customer inquiries, coordinating service requests, and ensuring timely dispatch of field teams. This role ensures efficient communication between clients and operations while maintaining excellent service quality.

Key Responsibilities
  • Respond promptly to customer inquiries via phone, email, or chat.
  • Record service requests and coordinate with the operations team for quick action.
  • Schedule and dispatch field staff or technicians to appropriate job sites.
  • Monitor ongoing service activities and update customers on job status.
  • Ensure accurate logging of all communication and dispatch details in the system.
  • Collaborate with different departments to resolve issues efficiently.
  • Provide administrative and clerical support to the operations team as needed.

QUALIFICATIONS:

  • College Graduate of any course (preferably in Business, Communications, or IT).
  • At least 1 year of experience in customer service, dispatching, or coordination (fresh graduates are welcome to apply).
  • Strong communication and organizational skills.
  • Proficient in MS Office and familiar with dispatch or tracking tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude and willingness to learn and adapt.

BENEFITS:

  • Paid Training and Evaluation Period

SCHEDULE:

  • Shifting within 7am - 10pm

ABILITY TO COMMUTE / RELOCATE:

  • Taytay, Rizal: Reliably commute or planning to relocate before starting work (Preferred)

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