Customer Success Executive

Who we are

Venatus is an award-winning, global ad-tech platform that connects advertisers to the exclusive audiences of 500+, world renowned gaming and entertainment publishers. We are tech-first. We are gamers. We are the difference makers. Because when it comes to helping the world's most recognisable brands such as EA, Nintendo and Rovio produce outstanding advertising campaigns, our in-house creative team alongside our direct and programmatic ad-sales have an unrivaled track-record.

Our game-changing investment from leading private equity firm, LivingBridge makes this an exceptionally exciting time to join the company. Venatus has ambitious growth and expansion plans, launching new products and opening even more international offices. London is our HQ with regional offices in Amsterdam, New York, LA, Toronto, Sydney, Seoul and Manila.

Why you should work with us

Venatus is an extremely ambitious company and we pride ourselves on our open and supportive culture. Our talented employees stay loyal to our business due to the regular learning opportunities and experience of working directly with industry experts. We empower people to succeed, welcoming innovative ideas and ways of working that will ultimately help the business grow. We offer a fluid approach to hybrid working, giving employees the freedom to produce their best work, wherever they are. Joining Venatus is a play for the top. You'll be challenged in positive ways, learn rapidly and develop a career in one of the most captivating industries in the world. You will be able to develop both professionally and as an individual, carving a career path that engages and excites you.

What we're looking for

A new Customer Success Executive role has opened within our EMEA Sales team. This role is central to supporting our commercial workflow - ensuring bookings are accurate, client data is maintained correctly, and campaigns are set up for success from day one.

Your primary responsibility will be to manage Insertion Orders (IOs), bookings, and client information across NetSuite and HubSpot, while coordinating closely with Sales, Ad Operations, and Finance. We're looking for someone who is highly organised, detail-driven, and confident working in a fast-paced sales environment.

The successful candidate will play a key role in ensuring our advertisers and partners experience smooth onboarding, clean data processes, and timely support throughout the campaign lifecycle.

What you'll do: Booking & Revenue Management

• Full management of booking inputs in NetSuite, ensuring accuracy and alignment with signed IOs.

• Liaise with Sales and Finance to ensure all bookings meet contract and billing requirements.

• Track bookings from opportunity through to closed deal.

• Maintain accurate campaign and client data across multiple accounts in both NetSuite and HubSpot.

• Identify and flag discrepancies between internal systems and assist in resolving them.

• Support monthly finance cycles by ensuring records are complete and compliant.

Client Coordination & Success Support

• Act as a key coordination point between Sales, Ad Operations, and Finance to support campaign setup and delivery.

• Support client onboarding and campaign activation with timely follow-ups and accurate documentation.

• Ensure all communication, updates, and booking details are logged in the CRM.

• Provide internal teams with clear and timely updates on campaign status and booking changes.

• Support ongoing client needs to help ensure advertisers are satisfied throughout their campaign lifecycle.

CRM & Client List Management

• Maintain and update HubSpot contact and company records to ensure all data is current and accurate.

• Track agency movements, restructures, and brand changes within the EMEA market and update accordingly.

• Work with Sales and Marketing to keep outreach lists clean, targeted, and compliant.

Data & Availability Support

• Assist with pulling availability, reach, and forecasting data for RFPs or client requests using HubSpot, Excel, or internal tools.

• Ensure all data shared is accurate, verified, and aligned with sales forecasts.

What you'll bringEssential

• Experience using NetSuite or similar ERP/financial systems.

• Strong Excel / Google Sheets skills for reporting and reconciliation.

• Exceptional attention to detail and accuracy in data management.

• Excellent organisational skills and the ability to manage multiple bookings simultaneously.

• Strong communication skills and a collaborative working style.

Desirable

• Experience using HubSpot CRM.

• Previous experience in Customer Success, Sales Support, or Commercial Operations.

• Understanding of digital media, advertising workflows, and sales cycles in the EMEA market.

Package

• A competitive salary

• Medical Insurance (HMO)

• SSS, PhilHealth, and Pag-IBIG

• 30 days holiday per year plus your birthday off

• Option to buy and sell annual leave allowance

• Excellent career opportunities in a growing, international company

• Team building and training sessions

Diversity, Equity and Inclusion

We understand that the best ideas are born from the collaboration of diverse minds, spanning all races, religions, ethnicities, genders and orientations. We are dedicated to making Venatus a safe, happy place to be, allowing everyone to feel comfortable and confident in order to produce their best work. We employ a range of talent that represents the diverse creativity of our industry and we are proud of our growing teams of employees who share these values.

If you have a disability or special need that requires accommodation during the application process, please let us know by emailing

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