Customer Success Manager

2 weeks ago

Makati City, National Capital Region, Philippines Euronet Full time ₱60,000 - ₱120,000 per year

We are looking for a tech savvy Customer Ssuccess Manager who possesses a strong drive for results. Duties for the role will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. The candidate for the role should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidate must be analytical, good at building and nurturing relationships, possess an aptitude for learning and using new technology, and be able to communicate clearly and effectively. The candidate should engage with customers, maximize value, and create strategies to grow our customer base.

Responsibilities:

  • Develop and manage client portfolio
  • Sustain business growth and profitability by maximizing value
  • Analyze customer data to improve customer experience
  • Hold product demonstrations for customers
  • Improve onboarding processes for clients
  • Evaluate and improve tutorials and other communication infrastructure
  • Mediate between clients and the organization
  • Handle and resolve customer requests and complaints
  • Minimize customer churn
  • Aid in product design and product development

Qualifications:

  • Bachelor's degree or equivalent experience
  • Have at least 5 years of experience in customer success in a high-tech organization
  • Strong written and verbal communication skills
  • Detail oriented and analytical
  • Demonstrated ability to increase customer satisfaction
  • Excellent communication and interpersonal skills
  • Demonstrate leadership qualities
  • High computer literacy and ability to learn new software
  • Knowledge of customer success processes
  • Experience in document creation
  • Patient and active listener
  • Passion for service

  • Customer Success Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines SoftwareOne Full time ₱600,000 - ₱1,200,000 per year

    Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareOne and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly.You may be required to conduct Onboarding sessions with your customer stakeholders providing insight...

  • Customer Success Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines SoftwareOne Full time ₱1 - ₱2 per year

    Why SoftwareOne?SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the...

  • Customer Success Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Mosed Corporation Full time ₱120,000 - ₱180,000 per year

    Mosed Corporation is looking for a talented Customer Success Specialist who truly enjoys working in the Customer Support field and genuinely cares about wowing Customers with a service that leaves lasting, positive impressions every single time they get in touch with us. The successful candidate will play a fundamental role in ensuring a seamless experience...

  • Customer Success Executive

    2 weeks ago

    Makati City, National Capital Region, Philippines Venatus Full time ₱1,500,000 - ₱3,000,000 per year

    Who we areVenatus is an award-winning, global ad-tech platform that connects advertisers to the exclusive audiences of 500+, world renowned gaming and entertainment publishers. We are tech-first. We are gamers. We are the difference makers. Because when it comes to helping the world's most recognisable brands such as EA, Nintendo and Rovio produce...

  • Customer Success Coordinator

    2 weeks ago

    Makati City, National Capital Region, Philippines PENBROTHERS Full time ₱800,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Customer Success Associate/Admin

    2 weeks ago

    Makati City, National Capital Region, Philippines Teachmint Technologies Inc Full time ₱900,000 - ₱1,200,000 per year

    Join our international sales team and help transform education with Teachmint's AI-powered SaaS platform We're looking for a proactive and strategic professional to drive product adoption, ensure customer satisfaction, and support operational excellence. What You'll Do: Onboard and support partner schools for successful platform adoption Strengthen customer...

  • Customer Success Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines MegaTEXTS Phil., Inc. Full time ₱300,000 - ₱360,000 per year

    Customer Success Specialist-focused on ensuring customers are successful and satisfied with a product or service. They act as a bridge between the customer and the company, providing support, guidance, and resources to maximize customer satisfaction and retention. Their proactive approach helps customers achieve their desired outcomes, leading to increased...

  • Customer Success Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines PESTPROPH PEST MANAGEMENT Full time ₱216,000 - ₱240,000 per year

    Job Overview:We are looking for a dedicated and proactive Customer Success Associate to join our team. This role serves as the team lead for Technical Specialists, supporting the Customer Success Manager in day-to-day operations, service delivery, and administrative functions. The CSA plays a key role in ensuring customer satisfaction, service quality, and...

  • Customer Success Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱1,200,000 - ₱2,400,000 per year

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Customer Success Analyst I

    1 week ago

    Quezon City, National Capital Region, Philippines RELX Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryThe Customer Success Team provides direct customer support to exhibitors from the point of sale to post-show lead retrieval. We work with individual exhibitors to help them get the most from our events and are particularly focused on helping them to understand and see the value in our digital and data analysis tools. In doing so, we release the...