Customer Success Manager

1 day ago

Makati City, National Capital Region, Philippines SoftwareOne Full time
Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

Do you enjoy helping customers achieve their goals?

Are you passionate about driving adoption and delivering value through technology?

Ready to join a global leader in IT solutions?

At SoftwareOne, we empower organizations to unlock the full potential of their technology investments. As a Customer Success Manager, you'll be the trusted advisor ensuring clients realize maximum value from our solutions.

The Customer Success Manager is responsible for building strong relationships with customers, driving adoption of solutions, and ensuring long-term satisfaction. This role focuses on delivering measurable business outcomes and fostering loyalty.

Roles & Responsibilities:

  • Serve as the primary point of contact for assigned customers.
  • Understand client objectives and align solutions to deliver value.
  • Monitor adoption and usage of solutions to ensure success.
  • Collaborate with internal teams to resolve issues and optimize outcomes.
  • Identify opportunities for growth and expansion within accounts.
  • Provide insights and recommendations to improve customer experience.
What we need to see from you

  • Minimum 3+ years of experience with M365 and Microsoft solutions.

  • Ability to collaborate with sales and solution teams to identify and pursue up-selling and cross-selling opportunities.

  • Strong focus on customer success, with the capability to consult and advise customers on best practices for leveraging SoftwareOne and partner solutions.

  • Excellent communication and interpersonal skills to conduct onboarding sessions and regular business reviews with key stakeholders.

  • Solid data analysis and reporting abilities to provide insights on service usage, performance, optimization opportunities, and business trends.

Job Function

Sales
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at    

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. 

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