Call Center Representative/ Non-voice

5 days ago

Taguig, National Capital Region, Philippines Metacom Careers Full time

Description

  • Provide excellent customer service through non-voice channels such as email and chat.
  • Respond to customer inquiries and resolve issues efficiently and professionally.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve overall service delivery.
  • Actively participate in training sessions and team meetings.

Requirements

  • Educational Qualifications: Bachelors degree in a relevant field preferred.
  • Experience Level: 02 years of experience in a customer service role.
  • Skills and Competencies: Strong written communication skills.
  • Skills and Competencies: Proficiency in using computers and various software applications.
  • Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
  • Qualities and Traits: Ability to work well under pressure and meet deadlines.

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