Customer Service Representative

3 days ago

Taguig, National Capital Region, Philippines AUXILIA INC Full time

About the role

Auxilia Inc. is looking for an exceptional Customer Service Representative to join our dynamic team. In this full-time role, you will be responsible for providing exceptional non-voice customer service to our valued clients. Based in our office in Santa Ana, Manila City Metro Manila, you will play a crucial part in ensuring our customers receive the highest level of support and satisfaction.

What you'll be doing

  • Responding to customer inquiries and requests via email, chat, and other non-voice channels
  • Providing accurate and timely information to address customer needs
  • Resolving customer issues and complaints in a professional and empathetic manner
  • Documenting all customer interactions and maintaining detailed records
  • Identifying opportunities to improve customer service processes and procedures
  • Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and friendly manner
  • Strong problem-solving and critical thinking skills to effectively address customer concerns
  • Proficiency in using computer systems and software, including customer relationship management (CRM) tools
  • Proven experience in a non-voice customer service role, preferably in a call centre or contact centre environment
  • Familiarity with the call centre and customer service industry, with an understanding of relevant regulations and best practices
  • Ability to work in a fast-paced, team-oriented environment and adapt to changing priorities

What we offer

At Auxilia Inc., we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a range of benefits, including:


• Comprehensive health insurance coverage

• Generous paid time off and holidays

• Retirement savings plan with employer contributions

• Ongoing training and development programs

• Collaborative and inclusive company culture

About us

Auxilia Inc. is a leading provider of customer service and call centre solutions, serving clients across a variety of industries. Our mission is to deliver exceptional customer experiences and drive business success for our clients. With a talented and dedicated team, we are committed to continuously improving our services and maintaining the highest standards of quality and professionalism.

Apply now

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