Non-Voice Customer Service Representative

5 days ago

Taguig, National Capital Region, Philippines M-Commerce Corporation Full time ₱250,000 - ₱300,000 per year

CSR (Non-voice)

Responsibilities

  • Monitoring of Tiktok Shop Center
  • Reports to the Operations Supervisor with all progress, keeping them updated on the progress of the staff and the completion of sales targets
  • Assisting and answering queries of clients and/or customers
  • Develop and maintain customer relations and key accounts
  • Send reports on sales activity, accounts status and possible issues

Qualifications:

  • Experience in any form of sales, E-commerce, importation, logistics or BPO is a huge factor
  • Fluent in English (conversational level)
  • Experience in any sales generating industry (especially BPO) is preferred
  • Cold Calling experience is a huge plus
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service
  • Familiar with Microsoft Excel functions
  • Experience in lead generation or head hunting of clients is preferred
  • Willing to work onsite in BGC, Taguig City

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Gym membership
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • Are you proficient in the English language?

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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