Social Media Community Manager

4 days ago

Taguig, National Capital Region, Philippines Q2 HR Solutions Inc. Full time ₱400,000 - ₱600,000 per year

Main duties and responsibilities:

The Social Media Community Manager will serve as the frontline representative of DigiPlus across key social media platforms. This role will be responsible for managing online conversations, monitoring audience sentiment, and ensuring that approved content and responses align with brands' messaging and narratives. The ideal candidate is both analytical and creative, with strong instincts for brand protection, real-time engagement, and digital storytelling.

  • Community management: Monitor comments, messages, and mentions across all social media platforms in real time (Meta, X, YouTube, Investa, Reddit, Discord, etc.). Respond to inquiries, feedback, and conversations in a timely manner. Escalate sensitive or high-risk issues to the Corporate Communications or Legal team, following the crisis protocol.
  • Sentiment and performance tracking: Track, analyze, and report on social media sentiment, trends, and engagement metrics. Generate weekly and monthly community health reports with insights and recommendations. Flag emerging issues or shifts in public sentiment for early response.
  • Content push and alignment: Publish comments as provided by Corporate Communications and/or brand teams. Ensure all posts follow approved narratives and improve real-time engagement and performance of posts.
  • Narrative consistency: Coordinate with teams to stay updated on campaigns, announcements, and priority topics. Participate in crafting community responses or FAQ sheets for specific campaigns or issues.

Qualifications:

  • Experience: 1-2 years of experience in social media management, or online community engagement, preferably within a dynamic, fast-paced industry.
  • Technical skills: Familiarity with social media management tools.
  • Analytical skills: Analytical mindset with ability to interpret data into actionable insights.
  • Collaboration: Ability to coordinate across internal teams and external partners to drive successful campaign execution.

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