Instructional Designer

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Reporting to the Sr. Strategist of Global Learning, the Designer Developer Media Specialist will be assisting in creating best-in-class learning programs for learners in a variety of roles, both as they onboard to their roles and for ongoing capability development. The role is also responsible in developing and deploying learning content in partnership with instructional designers and other learning team.

Core Duties by Competency:

Knows the Business

• Apply ADDIE, SAM, Kirkpatrick and other recognized models to rapidly design, develop and publish engaging course content and learning activities for ILT, online and virtual modalities with continuous evaluation/improvement cycles for the course content.
• Identify best delivery methods for meeting learning objectives. Where needed, adapt instructional materials created for one format to another format (usually from face-to-face to eLearning and virtual).
• Author training material using authoring tools including Articulate 360 (Rise, Storyline, and
• Review), Vyond, Canva, the Patra Learning Management System, and other common tools.
• Maintain a thorough knowledge of the latest trends, best practices, and methods as they relate to adult learning theory and learning technologies. Ensure experiential learning is leveraged to accelerate development.
• Develop course content including: graphics, scenarios, job aids, simulations, audio scripts, eLearning courses and live virtual learning experiences.
• Skilled in all aspects of instructional design including needs assessment, design, development, implementing and evaluating learning with a demonstrated track record of introducing and driving innovative programs that lead to tangible and measurable results.
• Leads Others

Leads Others

• Contribute to development of learning standards, templates, and best practices.
• Create and test prototypes. Gather audience feedback and modify learning experience to better align with specific needs and intended outcomes.
• Self-starter who identifies problems, evaluates options, and initiates solutions.
• Motivated by challenges; you have a positive outlook, a bias for solutions and an energy for rolling up your sleeves and doing whatever needs to be done.

Accountable

• Ownership, follow-through, quality, and time management.
• Partner with LMS admin and operations stakeholders to maintain learning content and knowledge management repositories.
• Responsible and accountable with strong attention to detail and organization. Can manage multiple projects simultaneously and deliver quality, client-focused results on time and within budget.

Team Player

• Build trust and relationships with global stakeholders and learning team members.
• Collaborate with team members and product/program owners to identify the expected outcomes and format of the learning experiences you'll help develop.
• Emotionally intelligent and able to build strong relationships with leaders and employees globally.
• Caring, humble and curious; eager to be part of a values-led organization that prioritizes doing things the right way, not the easy way.
• Exceptional communicator in both written and verbal interactions.
• Ability to occasionally flex hours to collaborate with team members in other countries.

Minimum Requirements

• Two+ years experience in learning/training/people development, preferably in a corporate
• environment. Demonstrated ability to effectively collaborate, build effective relationships and influence peers and key stakeholders to achieve results.
• Experience leveraging adult learning methodologies, learning management systems, eLearning authoring tools
• (Articulate suite preferred), and MS Office.
• LMS Administration - Docebo

Working Conditions

• Work from home
• Minimum internet speed of 25 mbps download and 10 mbps upload; Directly connected into modem; No satellite

Work Standards

• Interpersonal Skills:

o Demonstrates the ability to work well with Patra colleagues and clients and with external organizations

• Promotes Culture of Respect & Safety:

o Demonstrates commitment to personal responsibility and value for safety and respect; Communicates concerns

o Uses and promotes safe respectful behaviors based on training and lessons learned

• Subject to and expected to comply with all applicable Patra Corp policies and procedures