BPO Team Leader
2 weeks ago
Role Responsibility:
Monitor agent performance to ensure SLA and KPI targets are met.
Provide real-time Q&A support, handle escalations, and coach agents.
Troubleshoot complex or escalated cases.
Identify risks and escalate appropriately in daily operations.
Requirement:
English (reading, writing, and speaking).
Experience in team leadership.
Strong executive, team management, communication, and coordination skills.
Customer-focused with strong problem-solving and results-oriented mindset.
Bachelor's degree or higher.
Work Setup:
Willing to work in McKinley, Taguig (office-based),
Can Start ASAP
Willing to work on shifting schedule (Night Shift/Graveyard Shift)
Job Type: Full-time
Pay: Php38, Php42,000.00 per month
Benefits:
- Paid training
Work Location: In person
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