BPO Collections Team Leader

5 days ago

Taguig, National Capital Region, Philippines HCLTech Full time ₱1,500,000 - ₱2,500,000 per year

Deliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to:

  1. Participate in planning and forecasting exercise with onshore and business associates

  2. Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups

  3. Identify and implement improvements in formats and templates used for reporting and analysis

  4. Ensure that all SLAs are met, measured and reported to the clients on agreed frequency

  5. Run the governance with clients and maintain action logs to record, track and close the issues

  6. Act as first escalation point of contact for all service delivery related matters

  7. Conduct team meetings, collect information on people issues and implement actions to address them.

  8. Review of deliverables on defined parameters.

  9. Continuous process improvements to create capacities.

  10. Build, own and improve internal controls in the processes

Qualifications:

  • College Graduate
  • 3+ years of experience handling collection account (AR-B2B) in BPO setting
  • with at least 3+ years supervisory experience (required)
  • Reporting Act (FCRA), or US Collections / International Collections
  • Excellent written and verbal communication skills, as well as interpersonal and customer service skills
  • Ability to identify problems, organize, collect, and analyze data and make recommendations for improvement
  • Amenable to work onsite (TAGUIG)

  • Spanish BPO Team Leader

    5 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the Job: Spanish Team Leader (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Qualifications:Amenable to working in shifting schedules.Amenable to working ONSITE (BGC Taguig).Able to start ASAP Education and other requirements:Minimum...

  • Team Leader

    6 days ago

    Taguig, National Capital Region, Philippines Van Der Kroft BV Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Team Leader We are seeking a dynamic and experienced Team Leader to guide and inspire our team towards achieving exceptional results. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of managing teams effectively while driving productivity and fostering a positive work...

  • Team Leader

    6 days ago

    Taguig, National Capital Region, Philippines Bosch Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Team Leader

    6 days ago

    Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Team Leader (Healthcare Account) at ALLDIGITECH MANILA, INC, you will play a vital role in leading and motivating a team of customer service representatives to deliver exceptional service to our valued healthcare clients.This full-time position is based in Taguig City Metro Manila and offers opportunities for career advancement within...

  • Team Leader

    6 days ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time ₱1,500,000 - ₱2,500,000 per year

    Official role title: Team Leader - Loan Support About the RoleThe Team Leader - Loan Supportis responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met.This role requires a strong background in theAustralian mortgage processand involves guiding...

  • Team Leader

    1 week ago

    Taguig, National Capital Region, Philippines Alldigi Tech Manila, Inc. Full time ₱540,000 - ₱660,000 per year

    About the roleAs a Team Leader (Healthcare Account) at ALLDIGITECH MANILA, INC, you will play a vital role in leading and motivating a team of customer service representatives to deliver exceptional service to our valued healthcare clients.This full-time position is based in Taguig City Metro Manila and offers opportunities for career advancement within our...

  • Team Leader

    6 days ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    About the role This is an excellent opportunity to join the thriving healthcare BPO industry as a Team Leader for Access Healthcare Services Manila, Inc. Based in Taguig City, Metro Manila, this full-time role will see you leading a high-performing team of customer service representatives, ensuring they deliver exceptional support to our valued clients.What...

  • Collections Team Lead

    6 days ago

    Taguig, National Capital Region, Philippines Warm Cash Lending Corp. Full time ₱30,000 - ₱35,000 per year

    The Debt Collection Team Leader is responsible for overseeing a team of collection agents – field and agency partners to ensure efficient recovery of outstanding debts while maintaining compliance with company policies and regulatory standards. This role involves monitoring performance, providing coaching and support, analyzing collection metrics, and...

  • We are Looking for BPO Operations Leaders

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    The OpportunityWe are seeking for experienced BPO Operations Leaders to join our dynamic team in Taguig City, Metro Manila. As a Director, VP, or SVP-level Operations Leader, you will play a pivotal role in overseeing and driving the success of our world-class call center and customer service operations.Key ResponsibilitiesProvide strategic leadership and...

  • Spanish Team Leader

    5 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Qualifications:Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team...