Inbound Customer Service Representative
19 hours ago
Company Description
EXL Service is an American multinational professional services company involved in operations management and analytics. EXL offers services in insurance, banking, financial services, utilities, healthcare, travel, transportation, and logistics. EXL focuses on delivering solutions that bring together domain expertise and analytics to drive business outcomes. We are dedicated to providing exceptional services to our clients and partners across various industries.
Role Description
This is a full-time on-site role for an Inbound Customer Service Representative, located in Muntinlupa City. The Inbound Customer Service Representative will be responsible for answering incoming customer calls, providing information, resolving customer issues, and ensuring customer satisfaction. Additional duties include maintaining accurate customer records, handling inquiries, and providing outstanding customer service. The role demands efficiency, excellent communication skills, and an ability to handle customer complaints professionally.
Qualifications
- Customer Service Representatives and Customer Service skills
- Customer Support and Customer Satisfaction skills
- Customer Experience skills
- Excellent verbal and written communication skills
- Strong problem-solving capabilities
- Ability to work collaboratively with a team
- High school diploma or equivalent; a college degree is a plus . 2 years college is acceptable too
- 1 year plus in Insurance Vertical is an advantage
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