Healthcare Outreach Assistant

18 hours ago

Quezon City, National Capital Region, Philippines BruntWork Full time ₱60,000 - ₱120,000 per year

This is a remote position.

Role Name: Healthcare Outreach Assistant

Schedule: 20+ hours per week)

Flexible hours (for the agent) anytime from Mon–Sun, 10:00 AM–5:30 PM 

Client Timezone: EST

Scope:

  • Starting at minimum 20 hours per week

  • Exclusively outbound calls to existing patients (no cold calling)

  • Calls made through Talkito app via Twilio service to display doctor's office numbers

  • Working with existing patient databases from established healthcare providers

  • Potential for expansion to full-time hours based on performance and business needs

  • Remote work environment with flexible scheduling options

Responsibilities:

  • Make outbound calls to existing patients from healthcare provider offices

  • Deliver a brief 20-second script to inform patients about the chronic care management program

  • Explain the virtual nurse service in a clear and reassuring manner

  • Deploy the virtual nurse system by clicking a button in the company's web platform after patient consent

  • Handle patient questions and concerns about the new program with empathy and professionalism

  • Maintain accurate records of patient interactions and deployment activities

  • Follow established scripts and protocols to ensure consistent messaging

Requirements:

  • Experience with outbound calling or appointment setting required 

  • Healthcare or medical background

  • Fluent English communication skills with clear articulation

  • Western accent strongly preferred due to patient demographic and scam call concerns

  • Strong customer service orientation and empathetic communication style

  • Comfortable using web-based platforms and technology systems

  • Ability to handle conversations with elderly patients who may be cautious about new programs

  • Professional phone manner and ability to build trust quickly

Independent Contractor Perks:
  • WITH INCENTIVES
  • Permanent work-from-home
  • Immediate hiring
  • Steady freelance job
ZR_29458_JOB

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