Visa Documentation Associate

2 weeks ago

Makati City, National Capital Region, Philippines Oriental Merchants, Inc. Full time ₱20,000 - ₱240,000 per year

Job Summary:

The Documentation Associate ensures that clients' documentation needs are met accurately and efficiently. This role involves providing guidance on VISA, BID, and DFA processes, receiving and verifying documents, and assisting clients through various communication channels including walk-ins, email, and phone calls.

Key Responsibilities:

  • Provide clients with application details, necessary forms, and cost breakdowns for processing (VISA/BID/DFA).
  • Receive and verify submitted documents for completeness and accuracy.
  • Assist walk-in applicants with inquiries and application processes.
  • Respond to client, supplier, and colleague emails concerning documentation-related inquiries.
  • Coordinate with embassies, VFS, BID, and DFA to schedule client appointments and interviews.
  • Inform the Documentation Supervisor and clients of confirmed appointment dates and times.
  • Facilitate online applications and payments in coordination with the Documentation Supervisor, including submission of all required documents.
  • Prepare and log SBOSS (Sales Billing and Online Support System) entries and credit card transactions within one day of each transaction.
  • Assist the Documentation Supervisor in updating visa requirements from embassies, immigration authorities, and the DFA, and ensure updates are maintained in Dropbox.
  • Attend departmental and company-wide meetings.
  • Perform other related duties as assigned by the immediate supervisor or top management.

Qualifications:

  • Education: High School graduate
  • Experience: At least 3 to 4 years of experience in a similar role or environment

Required Skills and Competencies:

  • Ability to follow instructions from supervisors
  • Problem-solving and decision-making skills
  • Strong stress tolerance and emotional resilience
  • High level of trustworthiness and accountability
  • Assertive, dependable, and a strong team player
  • Adaptable to change and able to work in dynamic environments
  • Sound judgment and attention to detail
  • Passionate about delivering excellent service
  • Collaborative mindset with respect for others
  • Strong sense of urgency and commitment to deadlines
  • Upholds confidentiality and ensures data integrity

Job Type: Full-time

Pay: Php20,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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