Visa and Documentation Officer

5 days ago


Mandaluyong City, National Capital Region, Philippines Sannovex Travel and Tours OPC Full time ₱300,000 - ₱600,000 per year

About the role

We are seeking a skilled and experienced Visa and Documentation Officer to join Sannovex Travel and Tours OPC in Mandaluyong City, Metro Manila. This is a full-time position where you will be responsible for providing expert guidance and support to our clients on all visa and travel documentation requirements.

Job Description

  • Assist clients with the preparation and submission of visa applications, ensuring compliance with all relevant regulations and requirements.
  • Conduct thorough research on visa policies, procedures and documentation for a wide range of destinations.
  • Provide detailed information and advice to clients on visa eligibility, application processes and timelines.
  • Accompany or assist visa applicants during personal appearance or biometrics appointments.
  • Track application status and communicate updates to clients in a timely manner
  • Maintain accurate records and documentation related to client visa and travel documents.
  • Deliver professional and courteous customer service at all times.
  • Perform other travel related duties as may be assigned by the immediate supervisor.

Job Qualification

  • Minimum 2 years experience in a visa and documentation officer or similar role within the travel and tourism industry
  • Extensive knowledge of visa policies, application processes and documentation requirements for a broad range of destinations
  • Strong communication and client service skills, with the ability to explain complex information in a clear and concise manner
  • Excellent research and problem-solving abilities to navigate visa-related challenges
  • Meticulous attention to detail and the ability to work under pressure to meet deadlines
  • Proficiency in using relevant visa and travel documentation software and systems
  • Willing to work onsite in Mandaluyong City (Mondays-Fridays 8:00AM-5:00PM)


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