Senior Learning and Development Coordinator

Reporting to the Manager of Learning and Development, the Senior Learning and Development Coordinator will design and deliver technical courses and skill-based training that align to the learning and development priorities of the organization.

Position Responsibilities:

• Develop and oversee the execution of business as usual, small-scale training program
• Lead or support quick wins, process improvements, and initiatives that will improve learning and development operations
• Lead or support in the conceptualization, preparation and implementation of new courses/s
• Work and develop relationships with trainers, consultants and learning business partners in delivering function or organization-wide learning and development programs or initiatives
• Assist in completing the learning numbers and reporting of the function and the entire organization
• Perform and administer external training by connecting to vendors to support the learning and development priorities of the function
• Facilitate technical courses and high-priority courses to the employees and/or leaders
• Create and maintain a variety of training documents and aids

Required Qualifications:

• Bachelor's degree, preferably in business-related course/programs.
• Must have at least 4-5 years' experience in Learning and Development/OD/Talent and or related fields combined
• 1-2 years of relevant work experience in managing and executing programs
• Experience in process improvement and project management is a plus
• Experience in eLearning instructional design is a plus

Preferred Qualifications:

• Strong Program Design, Delivery and Evaluation
• Excellent presentation and facilitation skills
• Agile project management skills
• Ability to proactively respond to situations
• Excellent analytical and problem-solving skills
• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
• Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid