Learning Operations Senior Coordinator

Join a High-Performance Culture That Drives Innovation and Excellence 

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv?  

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.  
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about  accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.  
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.  
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

Brief Job Description: 

The Learning Operations Senior Coordinator supports global learning operations by performing advanced LMS administration tasks and providing technical and customer support. The role involves working closely with analysts, SMEs, and other stakeholders to manage course deployments, user registration, and advanced system configurations. Key responsibilities include API and Postman tasks, ticket escalation handling, mailbox and external training management, and contributing to process improvements and QA activities. The coordinator also helps facilitate basic LMS workshops, supports documentation efforts, and may provide guidance to junior team members.

Responsibilities:

• Perform basic API and Postman tasks
• Execute advanced LMS configuration and administration
• Handle super admin-level responsibilities
• Manage external training and mailbox support
• Perform basic QA processing
• Facilitate basic LMS workshops or training sessions
• Assist in technical writing and documentation
• Engage in stakeholder and escalation process management
• Apply advanced skills to resolve complex LMS issues.

Qualifications:

• 1–3 years of experience in LMS administration or learning operations
• Strong understanding of LMS configuration, user support, and content management
• Proficiency in using tools like Postman, Excel, and other technical platforms
• Familiarity with ticketing tools and escalation processes
• Ability to work independently and prioritize tasks under minimal supervision
• Effective verbal and written communication skills
• Experience facilitating training or workshops is a plus
• Business acumen and basic project management experience
• College diploma or equivalent experience
• Technical certification or coursework in related fields (preferred)

Time Travel Required:

• None

Physical & Environmental Demands:

• No Special Physical Requirements
• This role is on-site.

Time Travel Required:

• 10 – 50%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:  Safety. Integrity. Respect. Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development 
• Foster a Customer-First Mindset
• Lead by Example