Customer Service Support – Travel Account

4 days ago

Work from Home, Philippines One Luna Global Connections, Inc. Full time ₱240,000 - ₱300,000 per year

Job Summary

We are looking for a dedicated Customer Service Support Representative to handle the travel account of a valued client of One Luna Global Connections, Inc. The role involves assisting customers with inquiries, bookings, and concerns, ensuring a smooth and enjoyable experience for travelers. The ideal candidate has strong communication skills, patience, and a passion for delivering exceptional service in the travel and tourism industry.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat regarding tours, bookings, schedules, and policies.
  • Assist clients with reservations, modifications, cancellations, and payment-related concerns.
  • Provide accurate information about tour packages, itineraries, inclusions, and requirements.
  • Handle complaints and resolve issues promptly while maintaining professionalism and empathy.
  • Coordinate with internal teams (operations, ticketing, guides, and management) to ensure smooth service delivery.
  • Document and track customer interactions, issues, and resolutions in the system/CRM.
  • Identify common customer concerns and provide feedback for process improvements.
  • Promote company offerings by upselling or cross-selling tours and services when appropriate.
  • Maintain service quality standards and adhere to company policies and guidelines.

Qualifications

  • At least 1–2 years of customer service experience (preferably in travel, hospitality, or tourism).
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to multitask, manage time effectively, and work in a fast-paced environment.
  • Proficiency in using customer support tools, email platforms, and booking/reservation systems.
  • Willingness to work flexible schedules, including weekends and holidays, as required by the travel industry.
  • A positive, empathetic, and customer-focused attitude.

Preferred Skills

  • Knowledge of the travel and tourism industry.
  • Experience with online booking systems and CRM tools.

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training

Work Location: Remote

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