Customer Service Support – Travel Account
4 days ago
Job Summary
We are looking for a dedicated Customer Service Support Representative to handle the travel account of a valued client of One Luna Global Connections, Inc. The role involves assisting customers with inquiries, bookings, and concerns, ensuring a smooth and enjoyable experience for travelers. The ideal candidate has strong communication skills, patience, and a passion for delivering exceptional service in the travel and tourism industry.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding tours, bookings, schedules, and policies.
- Assist clients with reservations, modifications, cancellations, and payment-related concerns.
- Provide accurate information about tour packages, itineraries, inclusions, and requirements.
- Handle complaints and resolve issues promptly while maintaining professionalism and empathy.
- Coordinate with internal teams (operations, ticketing, guides, and management) to ensure smooth service delivery.
- Document and track customer interactions, issues, and resolutions in the system/CRM.
- Identify common customer concerns and provide feedback for process improvements.
- Promote company offerings by upselling or cross-selling tours and services when appropriate.
- Maintain service quality standards and adhere to company policies and guidelines.
Qualifications
- At least 1–2 years of customer service experience (preferably in travel, hospitality, or tourism).
- Excellent written and verbal communication skills in English.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- Proficiency in using customer support tools, email platforms, and booking/reservation systems.
- Willingness to work flexible schedules, including weekends and holidays, as required by the travel industry.
- A positive, empathetic, and customer-focused attitude.
Preferred Skills
- Knowledge of the travel and tourism industry.
- Experience with online booking systems and CRM tools.
Job Type: Full-time
Pay: From Php25,000.00 per month
Benefits:
- Company events
- Health insurance
- Paid training
Work Location: Remote
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