Organizational and Learning Development Assistant

POSITION SUMMARY

The Organization and Learning Development Assistant is responsible for supporting the OLD team in various administrative and coordination tasks related to employee training and development initiatives.

DUTIES AND RESPONSIBILITIES

• Assists in the coordination and administration of training programs, including scheduling training sessions, booking venues, and managing participant registrations
• Assists in collecting and analyzing training evaluation data, such as participant feedback surveys, to assess the effectiveness of training programs and identify areas for improvement
• Collaborates with the HR team to coordinate and administer employee performance evaluation processes, ensuring timely completion and accurate record-keeping
• Maintains records of employee training and development activities, including tracking completion of mandatory training, certifications, and professional development initiatives

Maintains accurate and up-to-date human resource files, records, and documentation

COMPETENCIES

Research

● Understanding of research tools, methods, and strategies, as well as basic performance metrics

Subject Matter Expertise

● Understanding company standards and policies

● Clearly explain expertise and advisory role

● Delivering precise results

Customer Service

● Prompt response to customer inquiries, resolves issues, and updates databases according to set standards, policies, and procedures

● Providing additional information proactively

● Meeting and exceeding service level expectations

Audit Evaluation and Assessment

● Understanding and complying with company policies and procedures

● Participating in evaluations and feedback

● Referring to existing systems for problem-solving

● Preparing assessment tools

Technological

● Utilization of essential functions of software, and Microsoft Office (Excel, PowerPoint, Word) for accurate information processing

● Generation of detailed reports using the system's functionalities

Administrative

● Maintaining 5S in the work area and complying with policies like the data privacy act

● Familiarity with control concepts, systems and procedures

● Understanding organizational goals and objectives

Team Management

● Making sound decisions on assigned tasks, processes, and projects

● Seeking and applying best practices in decision-making

Project Management

● Understanding project management principles and organizes daily tasks effectively

Coaching/Counselling

● Participating in coaching and counseling at work

● Showing timely empathy towards colleagues and clients

Verbal Communication

● Clear and accurate comprehension and relay of verbal instructions in Filipino and English

● Effective communication of ideas during meetings

● Utilizing an appropriate tone and format for the topic and audience

General and Business Writing

● Maintenance of legal and ethical content standards, ensuring accuracy and alignment with organizational policies

● Creation of clear, logically sequenced reports and communication materials, with effective use of visuals when applicable

● Identification and reporting of errors in documents for correction

Creative Design

● Appreciation and observation of company branding or templates, using the correct company colors and design elements

Analysis and Reasoning

● Recognition of underlying messages to determine context and analysis of root causes using standard protocols

● Evaluation of team behaviors, trends, and needs based on data and establishment of relationships to assess organizational health

● Identification of solutions through analysis and evaluation, employing appropriate statistical methods and visual representations

EDUCATION

● Bachelor's degree in human resources management, organizational development, applied behavioral sciences, Psychology, business administration or related field.

EXPERIENCE

● At least one (1) year of experience as HR Assistant, preferably from a service delivery (BPO/Shared Service) setting.