Capabilities Analyst

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. 

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.

The objective of the ORM Governance team is to develop, oversee and strengthen the organization's ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.

The Role

The Capabilities Analyst will play a critical role in shaping and advancing the development, enhancement, and delivery of technology and product strategies that enable the Global Risk and Compliance organization. This role is instrumental to the success of the operational risk transformation agenda, with responsibilities spanning the design and execution of scalable, forward-looking solutions that meet both regulatory expectations and evolving business needs. The Analyst will drive the gathering and translation of business requirements, assess technology approaches, and partner closely with cross-functional stakeholders across risk, compliance, and Technology to implement tools and capabilities that enhance the overall risk management framework and support long-term organizational resilience.

Responsibilities:

• Collaborate with business and technology teams to gather, refine, and document detailed user stories, ensuring functional and non-functional requirements are clearly defined.
• Drive the User Acceptance Testing (UAT) lifecycle by preparing test cases, coordinating with end-users, and verifying that system enhancements align with business and regulatory requirements.
• Assess and document risk management solution designs, providing input on architecture, data flow, and control integration
• Assist in the development and implementation of risk and compliance technology capabilities, supporting processes related to risk identification, monitoring, reporting, and controls.
• Manage and monitor a portfolio of technology initiatives, focusing on improvements in risk data management, workflow automation, and regulatory compliance tools.
• Contribute to research and support the implementation of advanced technologies such as AI, machine learning, and data analytics within operational risk management.
• Ensure risk and compliance technology solutions comply with regulatory standards by assisting in documentation and process reviews.
• Assist in the integration of risk management systems, helping to improve reporting and provide meaningful insights for senior management.
• Stay up to date on industry trends and best practices to support continuous improvement in risk and compliance capabilities.

Minimum Qualifications:

• 4+ years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.
• Experience assisting in the design, documentation, and implementation of risk management solutions.
• Familiarity with Agile/Kanban methodologies, including helping to create and prioritize user stories and tasks for multiple projects in a dynamic environment.
• Hands-on experience in User Acceptance Testing (UAT), including writing test cases, executing test scenarios, and assisting in product reviews and certifications.
• Experience supporting risk transformation projects, particularly by coordinating activities and assisting with the implementation of large-scale technology platforms.
• Exposure to product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.
• Knowledge of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.
• Familiarity with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.
• Ability to collaborate with cross-functional teams and support alignment between technology initiatives and business objectives in risk management.
• Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.
• Excellent communication and collaboration skills, with the ability to work with teams and provide risk management insights to stakeholders.
• A bachelor's degree in risk management, Business, Technology, or a related field is an advantage.

ORMCM

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed

• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.