Change Management Analyst

JOB SUMMARY:

The Change Management Analyst, part of the ITSM Process Governance team within the Cloud and Operations

Group - IT Operations, ensures standardized methods and procedures for efficient and prompt handling of all

changes. This role manages the implementation of changes to minimize business impact.

The successful candidate will work for one of the largest grocers in the country, providing change

management for a major enterprise-level merger. This involves collaborating with various teams to assess

change readiness, support integration of Change Management activities into project plans, and program

delivery. Additionally, the role identifies improvement opportunities and enhances Change Management

process through quality control, training, and documentation.

DUTIES AND RESPONSIBILITIES:

• Manage the lifecycle of a change (end-to-end), ensuring compliance with Albertsons' Change

Management policies and established guidelines.

• Enforce and track Change Management process to support Sarbanes-Oxley (SOX) and audit requirements.

• Review and process RFCs (Requests for Change) assessing risk and impact while maintaining balance

between the need for change and potential negative impacts.

• Conduct pre-planning and conflict analysis reviews for all changes.

• Collaborate with change owners, implementers, stakeholders, and different IT support groups to negotiate

implementation windows and ensure synergy.

• Facilitate Enterprise Change Advisory Board (CAB) and other Domain CAB meetings.

• Conduct post-implementation reviews for changes that negatively impacted business and service delivery.

• Follow up on RFCs with internal teams to ensure all changes are closed with proper documentation.

• Generate Change Management reports and review operational metrics to ensure KPIs are met.

• Champion improvements to existing Change Management policies, and procedures.

• Regularly review and update Change Management documentation to ensure relevance and accuracy.

• Participate in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT)

during ServiceNow upgrades and Change Module enhancements.

• Assist IT employees in training, and adherence to the Change policy.

• Facilitate ITSM Change Management orientation, training, and roadshows.

• Support IT goals and objectives

JOB QUALIFICATIONS:

• Minimum of 2 years of hands-on experience with Enterprise Change Management.

• Good understanding of other ITSM processes particularly with Change Management, Request

Management, Incident Management, Problem Management, and Knowledge Management.

• ITIL v4 and/or project management certifications preferred.

• Experience with ServiceNow or other IT Service Management solutions.

• Proficient in MS Office; preferably with advanced Excel knowledge.

• Experience in creating Change Management agenda, reports, and schedules is preferred.

• Experience in facilitation of Change Advisory Board (CAB) meetings is preferred.

• Experience in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) is

preferred.

CHARACTERISTICS/TRAITS:

• Energetic, self-motivated, and capable of managing multiple projects and working with multiple teams.

• Excellent organizational, planning, and interpersonal skills; high level of trustworthiness and integrity.

• Strong written and verbal communication skills, with the ability to write clear instructions, document

processes, and communicate effectively across a wide range of groups and IT management/directors.

• Demonstrated leadership, and customer service skills, including consensus building and facilitation.

• Skilled in multi-tasking and self-managing a diverse workload.

• Strong background in change processing and approvals.

• Ability to advocate for necessary changes despite resistance.

• Keen attention to detail with the ability to analyze business needs and impact on production

environments.

• Results and quality-oriented with good analytical and critical thinking skills.

• Team player with excellent customer service and interpersonal skills.

• Flexible to work during off-hours, weekends, and holidays as required