Loan & Mortgage Support Specialist (Australian Real Estate Account)

3 days ago

Ortigas Metro Manila, Philippines UpraisIT Full time

ROLE OVERVIEW:

UpraisIT is looking for a Loan and Mortgage Support Specialist to support our Australian real estate client. The role involves assisting clients with their loan and mortgage application processes, ensuring a seamless and compliant experience from inquiry to settlement.

The ideal candidate will have relevant customer service experience handling Australian accounts, paired with a strong background in loan or mortgage processing. You'll play a key role in ensuring clients receive accurate information, timely updates, and professional service aligned with Australian lending standards.

DUTIES & RESPONSIBILITIES:

  • Provide end-to-end support for loan and mortgage applications — from inquiry, documentation, and processing to settlement.
  • Deliver excellent customer service to Australian clients, assisting with loan-related queries, application tracking, and product information.
  • Review and verify all loan documentation for accuracy and compliance with Australian lending policies.
  • Liaise with Australian lenders, mortgage brokers, and financial institutions to ensure smooth and accurate processing.
  • Support clients with pre-approval, refinancing, and post-settlement inquiries in a courteous and efficient manner.
  • Maintain regular follow-ups and prepare reports to monitor loan progress and client satisfaction.
  • Handle inquiries related to interest rates, repayments, and mortgage features.
  • Stay up to date with Australian mortgage market trends and regulations.
  • Collaborate with internal and external teams to streamline workflows and enhance the client experience.

JOB REQUIREMENTS

  • Graduate of Finance, Business, Accounting, or related field.
  • 1–3 years of experience in loan processing, mortgage support, credit analysis, or financial services, preferably within the Australian market.
  • Preferably relevant customer service experience handling Australian accounts (banking, lending, or insurance background preferred).
  • Excellent verbal and written English communication skills, with a professional and confident tone suitable for Australian clients.
  • Solid understanding of Australian lending procedures and compliance requirements.

    Experience with loan origination systems (e.g., ApplyOnline, Mercury, Flex, NextGen, or similar) is an advantage.
  • Strong attention to detail, organizational, and multitasking skills.
  • Proactive, service-oriented, and able to meet deadlines in a fast-paced environment.
PREFERRED QUALIFICATIONS:
  • Prior experience supporting Australian real estate, lending, or mortgage brokerage firms.
  • Knowledge of residential, investment, or commercial loan products.

WHY CHOOSE US?

  • Starting pay is PHP 30,000 to 35,000 package.
  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A supportive and collegial team of experienced professionals.
  • Collaborative working environment. Strong communication and teamwork.
  • Career progression
  • Bonus and salary increment
  • HMO and other amazing perks await

  • Loan and Mortgage Support Specialist

    7 days ago

    Ortigas, Philippines UpraisIT Full time

    ROLE OVERVIEW:UpraisIT is looking for a Loan and Mortgage Support Specialist to support our Australian real estate client. The role involves assisting clients with their loan and mortgage application processes, ensuring a seamless and compliant experience from inquiry to settlement.The ideal candidate will have relevant customer service experience handling...

  • Loan and Mortgage Support

    1 week ago

    Ortigas, Metro Manila, Philippines UpraisIT Full time

    ROLE OVERVIEW:We are seeking an experienced Loan and Mortgage Support Specialist with a strong background in the Australian financial services market. The ideal candidate will have in-depth knowledge of Australian mortgage processes, compliance requirements, and lending products. This role requires exceptional customer service skills, attention to detail,...

  • Australian Mortgage Loan Processor

    5 days ago

    Bonifacio Global, Metro Manila, Philippines GBSS Full time

    Official Role Title: Loan Support Officer About the RoleWe're looking for a detail-driven Loan Support Officer with strong Australian mortgage experience to manage loan applications from conditional approval through to formal approval. In this role, you'll ensure all post-approval conditions are satisfied, documentation is complete and compliant, and...

  • Mortgage / Loan Support Associate (BPO | AU clients)

    5 days ago

    Ortigas, Metro Manila, Philippines KMC Solutions Full time

    Mortgage / Loan Support Associate (BPO) Job OverviewWe are seeking a detail-oriented Mortgage / Loan Support Associate to assist with Australian home loan applications. This role focuses on documentation review, lender condition compliance, and coordinating with clients, brokers, and third-party partners to ensure timely loan approvals and settlements. This...

  • Mortgage Loan Processor

    3 weeks ago

    Metro Manila, Philippines Wingman Outsourcing Full time

    The Australian Mortgage Loan Processor is responsible for managing the mortgage loan process from application to closing. This role involves gathering and verifying financial information, reviewing loan applications for compliance, liaising between the borrower and underwriter, and working with mortgage aggregators to ensure a smooth and efficient loan...

  • Mortgage Underwriter

    3 days ago

    Ortigas, Metro Manila, Philippines Green Mortgage Lawyers Full time

    GRAB THESE PERKS WHEN YOU GET HIREDCompetitive salary package25 days of paid leaveHMO coverage from Day 1Attendance bonuses and meal allowancesComplimentary rice, drinks, and snacksA fun work environment with a focus on work-life balanceAccess to an entertainment and gaming areaMonthly basketball and volleyball gamesFun Fridays with games and more to unwind...

  • Mortgage Loan Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Mortgage Staffing Services Full time

    About the OpportunityWe're seekingexperienced and Top Performing Loan Officerswho are ready to take their production to the next level with one of the industry's mosttrusted and financially stable full-service mortgage banks.If you value integrity, service, and long-term growth and you want the backing of a lender that truly supports its producers this is...

  • Processor (Mortgage/Title/Loan/Real Estate)

    1 week ago

    Manila, National Capital Region, Philippines Point Digital Finance Full time

    LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People: Our mission at Point is to...

  • Mortgage Broker Support

    1 day ago

    Manila, National Capital Region, Philippines AS White Global Full time

    Join a leading Australian brokerage and help deliver seamless home loan experiences.The OpportunitySupport Senior Brokers in managing end-to-end loan applications for an established residential lending team, ensuring accuracy and efficiency from documentation preparation to liaising with lenders and solicitors.Why Join Us?Proudly Great Place to Work...

  • Processor (Mortgage/Title/Loan/Real Estate)

    2 weeks ago

    Manila, National Capital Region, Philippines Point Digital Finance Full time

    LocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People: Our mission at Point is to...