Mortgage Loan Processor

3 weeks ago

Metro Manila, Philippines Wingman Outsourcing Full time

The Australian Mortgage Loan Processor is responsible for managing the mortgage loan process from application to closing. This role involves gathering and verifying financial information, reviewing loan applications for compliance, liaising between the borrower and underwriter, and working with mortgage aggregators to ensure a smooth and efficient loan approval process.

Key Responsibilities:
• Loan Application Management: Collect and review loan applications and supporting documents to ensure completeness and accuracy.
• Financial Verification: Obtain and verify necessary financial information, including income, assets, and credit reports.
• Compliance Review: Ensure all loan applications comply with Australian lending regulations and guidelines.
• Communication: Act as a liaison between borrowers, underwriters, mortgage aggregators, and other stakeholders to facilitate the loan approval process.
• Aggregator Coordination: Work closely with mortgage aggregators to submit loan applications, track progress, and resolve any issues that arise.
• Documentation: Prepare and submit loan files to mortgage lenders and banks for approval.
• Follow-Up: Track and follow up on loan applications to ensure timely processing and approval.
• Problem Resolution: Address and resolve any issues or discrepancies that arise during the loan processing stage.
• Client Support: Provide exceptional customer service to borrowers, answering their questions and guiding them through the loan process.

Qualifications:
• Experience: Proven experience in mortgage loan processing, preferably with Australian mortgage experience.
• Knowledge: Strong understanding of Australian mortgage lending regulations and guidelines.
• Skills: Excellent analytical, communication, and organizational skills. Proficiency in mortgage processing software and Microsoft Office Suite.
• Strong understanding of mortgage underwriting processes and loan types.

Preferred Attributes:
• Attention to detail: High level of accuracy in reviewing and processing loan applications.
• Problem-solving: Ability to address and resolve issues efficiently.
• Client-oriented: Strong focus on providing excellent client service.
• Time management: Ability to manage multiple tasks and meet deadlines.
• Ethical standards: Commitment to maintaining confidentiality and integrity in all dealings.

Tools and Software:
• Loan Processing Software: Experience with software such as Calyx Point, Encompass, or similar platforms.
• CRM Systems: Proficiency in using CRM systems like Quickli, Salestrekker, Mercury, MyCRM, PropertyHub to track and manage client interactions.
• Aggregator Platforms: Familiarity with mortgage aggregator platforms such as AFG, Connective, SFG or PLAN Australia.

Work Environment:
• Remote work: Ability to work remotely with clients and stakeholders across Australia.
• Collaborative team: Work closely with a team of mortgage professionals and support staff.
• Continuous learning: Opportunities for professional development and staying updated with the latest mortgage lending regulations and software.

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