Service Lifecycle Specialist

1 day ago

Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Lifecycle Governance & Stage Management

  • Publish service lifecycle artefacts and documentation, ensuring alignment with service portfolio, architecture, data and governance frameworks
  • Conduct lifecycle reviews and checkpoints during key transitions (e.g., launch, growth, optimisation, retirement)
  • Facilitate implementation of company service lifecycle model across all services

Service Maturity & Stage Progression

  • Co-develop and support execution of a 3-phase service lifecycle enablement roadmap focused on:
  • Phase 1 Stabilisation
  • Phase 2 Maturity Building
  • Phase 3 Customer-Centric Value Focus
  • Co-develop and stabilize stage-specific entry/exit criteria, required artefacts, and success indicators across the service lifecycle, working closely with the Service Lifecycle Manager
  • Establish a consistent method for tracking service stage progression and flag services with unclear or stalled lifecycle status
  • Support development of service health assessment templates and maturity scorecards to evaluate compliance and improvement needs

Stakeholder Engagement & Advisory

  • Serve as an ITIL Service Lifecycle SME alongside the Service Lifecycle Manager, supporting IT Business Partners, Service Owners, Portfolio Leads, and Product Managers
  • Help clarify service status, stage readiness, and required artefacts for GTD Technology Committee
  • Coordinate closely with the Performance & Insights Lead to ensure service lifecycle-related metrics are tracked and visualised

Tool, Data and Reporting Integration

  • Support service lifecycle reporting automation initiatives using ITSM Tool and MS Applications
  • Help maintain a centralised lifecycle register, ensuring metadata is updated and version-controlled
  • Collaborate on improving service lifecycle data flows across systems (e.g., ITSM Tool, SAP, MS Apps, PPM Tool, or portfolio dashboards)
  • Shape service lifecycle reporting and data visualizations to ensure accuracy, clarity, and stakeholder relevance

Capability Building & Enablement

  • Contribute to the creation of training materials, templates, and playbooks that promote practical understanding of service lifecycle
  • Run briefings, working sessions, retrospectives and lifecycle clinics to reinforce lifecycle discipline across GTD governance forums and business stakeholders
  • Serve as a change agent for service lifecycle governance maturity and embedding lifecycle thinking into cross-functional practices and forums

PREFERRED

  • Expertise in ITIL Service Lifecycle Management including but not limited to ITIL Service Catalog Management (SCM) and ITIL Service Portfolio Management
  • Experience working in IT Service, Product, or Portfolio Governance
  • Excellent communication and documentation skills, with the ability to engage diverse stakeholders
  • Proficiency with MS Applications such as Excel, SharePoint, and Power BI tools
  • Familiarity with ITSM Tool or similar platforms is an asset

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