Service Desk Administrator

13 hours ago

Taguig, National Capital Region, Philippines Valor Global Full time ₱250,000 - ₱500,000 per year

Job description

Key Responsibilities and Accountabilities

  • Provide support to all Valor Global PH internal staff for all desktop, laptop, other device, OS and application issues via call, chat or email.
  • Build rapport and elicit problem details from users.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Perform on-boarding and off-boarding process.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Train and collaborate with other team members
  • Ensure all incidents, issues and changes are recorded.
  • Undertake other tasks as assigned by supervisor and management
  • Provide support for all IT related projects.

Skills, knowledge, qualifications required for job Technology Skills

  • Microsoft Windows Server 2012 / 2016 administration
  • Microsoft Windows 7 though to Win 10 installation and troubleshooting
  • Microsoft Office / Office 365 / Windows 365 installation and troubleshooting
  • Cisco IP Telephony / VOIP
  • Account specific application installation and troubleshooting
  • Microsoft Outlook installation, administration, and troubleshooting
  • Basic network troubleshooting using ping, tracert and other command
  • Printer troubleshooting and management.
  • Remote access.
  • 3-5 years of experience in a technical support or help desk role.

Soft skills

  • Team player
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Exceptional written and oral communication skills.
  • Ability to deal professionally with users.
  • Ability to communicate technical information to none technical users
  • Outstanding troubleshooting skills
  • Good time-management skills
  • Ability to multi-task
  • Strong documentation skills.
  • Proven analytical and problem-solving abilities.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Ability to work on own initiative and without constant supervision.

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines EIL Global Full time ₱250,000 - ₱500,000 per year

    Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...

  • IT Service Desk

    5 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱44,900 per year

    URGENT HIRING FOR IT SERVICE DESK ONE DAY PROCESS START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:MCKINLEY, TAGUIG CITYA. IT SERVICE DESK TEAM LEADOFFER AND BENEFITS:44,900 SALARY PACKAGE15% NIGHT DIFFERENTIALHMO DAY 1 PLUS 3 FREE DEPENDENTSLIFE INSURANCEANNUAL INCREASEPERFORMANCE-BASED INCENTIVEOTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFERMINIMUM...

  • IT Service Desk

    13 hours ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱300,000 - ₱450,000 per year

    IT Service Desk | ITSD | Get as much as 45K | Start ASAP About the roleNezda Technologies, Inc. is seeking skilled IT Service Desk professionals to join our client in Taguig City, Metro Manila. This full-time role is crucial in providing exceptional technical support and customer service to our valued clients. As an IT Service Desk Specialist, you will be...

  • Service Desk

    5 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,000,000 per year

    About the job: Senior Operations Manager—Service Desk (Taguig) | OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves AnnuallyRequirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

  • Service Desk

    5 days ago

    Taguig, National Capital Region, Philippines Actionlabs IT Services Full time

    Job Overview:The Service Desk Analyst is responsible for providing first-level technical support to end-users while ensuring effective tracking, control, and management of IT assets throughout their lifecycle. This role combines service desk responsibilities with ownership of asset inventory accuracy, asset assignments, compliance, and optimization of IT...

  • IT Service Desk

    5 days ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

    Job OverviewThe IT Service Desk serves as the primary point of contact for users seeking technical assistance and support for IT-related issues. The IT Service Desk professional is responsible for ensuring timely and effective resolution of user inquiries while maintaining high levels of customer satisfaction.Duties and ResponsibilitiesRespond to user...

  • IT Service Desk

    5 days ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time

    Qualifications2-5yrs solid IT Service Desk experience in BPO or BPO settings(Laptop/OS/Microsoft/Telco Support)With experience with active directory, ITSM tools like service now US/AU/NZ/UK based clientExcellent Communication skills.TOR or Diploma readily available.Willing to wok onsite - BGC TaguigCan start ASAPJob Type: Full-timePay: Php30, Php45,000.00...

  • IT Service Desk Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Pan Asia Resources Full time ₱1,080,000 per year

    *IT Service Desk-Onsite, BGC Taguig (Night Shift) - 1 interview only possible HYBRID / OnsiteEssential Responsibilities and Duties-3 years' experience or more w/ Service Desk or any relevant-4 years graduate / Bacheloer's degree· Provides First and second-line investigation and diagnosis· Resolves and closes incidents/service requests as per Service desk...

  • Service Desk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱1,200,000 - ₱1,680,000 per year

    Service Desk Manager (IT – Service Desk BPO)Category:Service Desk / End User ServicesWork Setup:100% Onsite – Amenable to work inTaguig and PasigWork Shift:Night ShiftSalary Range:Up to₱140,000/monthExperience Required:Minimum of5 years total experience, including at least2 years in a managerial roleJob PurposeTheService Desk Manageris responsible for...

  • IT Service Desk

    13 hours ago

    Taguig, National Capital Region, Philippines IT by Design Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

    Now Hiring: System Engineer – IT Service DeskIT By Design (MSP) | Onsite – BGC, Metro Manila | Night Shift (US Hours)Step into a role where your IT support experience can grow into real technical expertise. If you excel at troubleshooting, enjoy talking with users, and want to work in a global MSP environment, this role is a solid move forward in your...