Service Desk Administrator

6 days ago

Taguig, National Capital Region, Philippines Valor Global Full time

Job description

Key Responsibilities and Accountabilities

  • Provide support to all Valor Global PH internal staff for all desktop, laptop, other device, OS and application issues via call, chat or email.
  • Build rapport and elicit problem details from users.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Perform on-boarding and off-boarding process.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Train and collaborate with other team members
  • Ensure all incidents, issues and changes are recorded.
  • Undertake other tasks as assigned by supervisor and management
  • Provide support for all IT related projects.

Skills, knowledge, qualifications required for job Technology Skills

  • Microsoft Windows Server 2012 / 2016 administration
  • Microsoft Windows 7 though to Win 10 installation and troubleshooting
  • Microsoft Office / Office 365 / Windows 365 installation and troubleshooting
  • Cisco IP Telephony / VOIP
  • Account specific application installation and troubleshooting
  • Microsoft Outlook installation, administration, and troubleshooting
  • Basic network troubleshooting using ping, tracert and other command
  • Printer troubleshooting and management.
  • Remote access.
  • 3-5 years of experience in a technical support or help desk role.

Soft skills

  • Team player
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Exceptional written and oral communication skills.
  • Ability to deal professionally with users.
  • Ability to communicate technical information to none technical users
  • Outstanding troubleshooting skills
  • Good time-management skills
  • Ability to multi-task
  • Strong documentation skills.
  • Proven analytical and problem-solving abilities.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Ability to work on own initiative and without constant supervision.

  • IT Service Desk

    2 weeks ago

    Taguig, National Capital Region, Philippines WTW Full time ₱40,000 - ₱80,000 per year

    DescriptionA highly capable Service Desk L2 analyst can assess and optimize the performance of our end-user IT systems and software. The role includes analyzing the performance of IT systems, apply advance troubleshooting, resolve IT hardware and software issues, and provide IT support to our clients and employees.Service Desk Analyst L2 should exhibit sound...

  • IT Service Desk

    6 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    IT Service Desk | ITSD | Get as much as 45K | Start ASAP About the roleNezda Technologies, Inc. is seeking skilled IT Service Desk professionals to join our client in Taguig City, Metro Manila. This full-time role is crucial in providing exceptional technical support and customer service to our valued clients. As an IT Service Desk Specialist, you will be...

  • Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,000,000 per year

    About the job: Senior Operations Manager—Service Desk (Taguig) | OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves AnnuallyRequirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

  • SERVICE DESK

    4 days ago

    Taguig, National Capital Region, Philippines NISPI Full time

    Essential Duties & Responsibilities:The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.· Provide exceptional and professional customer...

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

    Job OverviewThe IT Service Desk serves as the primary point of contact for users seeking technical assistance and support for IT-related issues. The IT Service Desk professional is responsible for ensuring timely and effective resolution of user inquiries while maintaining high levels of customer satisfaction.Duties and ResponsibilitiesRespond to user...

  • Service Desk Manager

    4 days ago

    Taguig, National Capital Region, Philippines FMC SWITZERLAND II GMBH, MANILA ROHQ Full time

    SERVICE DESK MANAGERAt FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to...

  • IT Service Desk

    2 weeks ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱360,000 - ₱540,000 per year

    Qualifications2-5yrs solid IT Service Desk experience in BPO or BPO settingsWith experience with active directory, ITSM tools like service now US/AU/NZ/UK based clientExcellent Communication skills.With TOR or Diploma readily available.Willing to wok onsite - BGCCan start ASAPJob Type: Full-timePay: Php30, Php45,000.00 per monthBenefits:Health...

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱360,000 - ₱540,000 per year

    Qualifications2-5yrs solid IT Service Desk experience in BPO or BPO settings(Laptop/OS/Microsoft/Telco Support)With experience with active directory, ITSM tools like service now US/AU/NZ/UK based clientExcellent Communication skills.With TOR or Diploma readily available.Willing to wok onsite - BGC TaguigCan start ASAPJob Type: Full-timePay: Php30,...

  • IT Service Desk Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Pan Asia Resources Full time ₱1,080,000 per year

    *IT Service Desk-Onsite, BGC Taguig (Night Shift) - 1 interview only possible HYBRID / OnsiteEssential Responsibilities and Duties-3 years' experience or more w/ Service Desk or any relevant-4 years graduate / Bacheloer's degree· Provides First and second-line investigation and diagnosis· Resolves and closes incidents/service requests as per Service desk...

  • IT Service Desk

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱55,000 - ₱75,000 per year

    Taguig – BGC | Night Shift | 100% OnsiteIT By Design (Global MSP)Are you an IT Support or Service Desk professional looking to grow your technical career in a global environment? If you're ready to level up from traditional BPO/Help Desk roles into a more technical, skills-building MSP setting—this is your next step.AtIT By Design, you'll support...