Talent and Client Service Manager

We are looking for an experienced team leader with a background in sales and hospitality.

You will be responsible for proactively leading and empowering teams to achieve their best everyday.

This is a senior role that reports to the CEO to design, develop and implement strategies that will attract, engage and develop team members to build a high performance culture.

Roles and Responsibilities

• Provide specialist advice, guidance and support to Associates on a day-to-day basis;
• Develop close-loop feedback channels between Associates and their clients, ensuring that communication is fluid and there is a constant cycle of feedback;
• Provide guidance and support to deliver individual employee relations outcomes including disciplinary matters and investigations;
• Oversee and contribute to building partnerships within their team;
• Develop and deliver customized training and development programs;
• Creating a strategy to drive employee experience, increasing engagement and performance;
• Developing initiatives to promote employee well-being in a high-pressure environment;
• Measure and understand key drivers of engagement and cultivate a feeling of company pride for team members;
• Develop and refine HR processes and policies in alignment with the strategic business direction and embed the operating model;
• Be in tune with the latest market-driven innovations within HR and technology and look to continually streamline our client's HR systems and processes;
• Execute and implement HR processes including annual performance and rewards review, succession planning and talent identification and development.

Requirements

Requirements

• More than 10+ years of work experience relevant to the role including effective management of multi-disciplinary teams;
• Proven track record in positively designing and implementing change management process in complex and sensitive environment;
• Demonstrated experience in conflict resolution and negotiations that required high level communication and planning to achieve successful outcomes.
• Sound knowledge and practical application of Philippine Labour Law and other statutory requirements relevant to the position;
• Strong management and influencing skills with high level report writing and administrative skills;
• Excellent interpersonal skills to positively build effective working relationships, drive engagement, motivate staff, and influence culture;
• Ability to work well in an intense, fast-moving and rapidly growing environment, meticulous and detail-oriented.

Benefits

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Job Types: Full-time, Permanent

Work Location: In person