
Service Call Dispatcher
4 days ago
***All applications must be submitted through this link ONLY:
Greetings from Speedy Mobile RV Repair- your future workplace filled with positivity and endless possibilities We are on the lookout for talented Virtual Assistants to join our dynamic team
About Us:
Speedy Mobile RV Repair is the premier mobile RV repair company in Florida offering comprehensive RV care, maintenance, and repair services. Locally owned and operated, we are RVTAA-accredited and insured to perform anything from routine RV checkups to emergency repair services.
Why Us:
- Direct impact on customer satisfaction and company success.
- Fast-growing sector within outdoor recreation and mobile services.
- Supportive, professional workplace culture.
- Competitive salary, performance bonuses, health benefits, and PTO
Job Overview:
We are seeking a professional, highly organized Service Call Dispatcher to join our mobile RV repair team. In this role, you will be the critical link between our customers and technicians, coordinating rapid, effective service to restore travelers' journeys. The ideal candidate excels under pressure, communicates clearly, and is committed to delivering outstanding customer experiences.
Responsibilities:
- Respond to inbound service requests via phone, app, and web.
- Create accurate work orders, prioritize cases, and dispatch technicians efficiently.
- Manage real-time communication between customers, technicians, and internal teams.
- Provide proactive updates and ensure customer satisfaction post-service.
- Maintain detailed records of service activities and assist with performance reporting.
- Participate in a rotating on-call schedule for after-hours emergencies.
- Utilize technical knowledge of RV systems (or demonstrate the ability to learn) to triage service calls.
- Recommend improvements to service processes based on customer feedback.
Qualifications:
- 2+ years in service dispatch, fleet coordination, or a related field for US company. (HVAC, automotive, marine, or RV industry experience preferred).
- Must be able to speak English without an accent and demonstrate strong verbal and written communication skills required to convey information.
- Experience with dispatching software (e.g., Housecall Pro) preferred.
- Knowledge of RV systems is a plus; willingness to learn is essential.
- Must have a reliable internet connection with a backup option and a quiet, distraction-free working environment.
- Must have prior experience working the night shift (8 am to 5 pm Eastern time)
Job Type: Full-time
Pay: From Php70,000.00 per month
Benefits:
- Additional leave
- Work from home
Work Location: Remote
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