Help Desk Team Lead

7 days ago

Makati City, National Capital Region, Philippines Cartrack Full time ₱900,000 - ₱1,200,000 per year

Responsibilities

  • Providing technical support to teams within the organization when required
  • Resolve customers' enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving system issues
  • Perform daily system monitoring, verifying integrity and availability of Cartrack's application
  • Perform daily post installation/ QA validation
  • Review systems and application logs for remote diagnostic of field devices
  • Provide training and assistance to users of Cartrack application systems
  • Provide on-site field support and installation
  • Verify completion of scheduled jobs
  • Internal IT support

Requirements

  • Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
  • Minimum 3 years of experience in the IT service industry.
  • Proficient in English
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Technically independent with good initiative
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions

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