Help Desk Team Lead

The Service Desk Lead oversees the day-to-day operations of the SSI IT Service Desk, with the primary goal of ensuring timely and efficient resolution of user issues and requests.The role makes decisions about the coordination of the team's day-to-day activities to ensure deadlines and service levels are met.Provide guidance, training, and support to Service...

Position: Help Desk SupportLocation: Makati CityThe Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal...

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced,...

IT Help Desk AssociateLocation: Onsite – Quezon City | Shifting / Night ShiftTake the next step in your IT career and join our team as an IT Help Desk Associate.In this role, you will serve as the first line of support for global clients, addressing technical concerns such as troubleshooting, account management, and system-related issues. You will play an...

IT Help Desk AssociateLocation: Onsite – Quezon City | Shifting / Night ShiftTake the next step in your IT career and join our team as an IT Help Desk Associate.In this role, you will serve as the first line of support for global clients, addressing technical concerns such as troubleshooting, account management, and system-related issues. You will play an...

Job OverviewWe are seeking a Help Desk Expert to join our team. The ideal candidate will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.Key ResponsibilitiesProvide assistance to customers via phone, email, or chat, responding to inquiries and resolving complaints regarding client...

Job Description:The Technical Support Specialist will be a vital member of our Support team, providing assistance to customers and colleagues by delivering solutions. This role reports to a Technical Team Lead.This position requires excellent interpersonal skills, including patiently communicating complex issues in time-sensitive...

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. As an IT Support Team Lead, you will...

OverviewRole: L1 Help Desk AnalystPosition Summary: The Level 1 Help Desk Analyst provides first-line technical support to internal employees, resolving basic hardware and software issues. This role is essential in ensuring smooth day-to-day IT operations and maintaining high level of user satisfaction.Key ResponsibilitiesRespond to help desk tickets,...

We are seeking a Service Desk Team Lead with strong customer service skills and a solid technical foundation to join our dynamic IT team. The ideal candidate will be responsible for providing first-level support to end-users through various communication channels, including email, phone, chat, and walk-ins.Key Responsibilities:Ticket Management:Create and...