Analyst, Casino Systems

1 day ago

Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱900,000 - ₱1,200,000 per year

REQ12921 Analyst, Casino Systems (Open Date: 16/06/2025)

Position Summary
The Analyst, Casino Systems has a wide breadth of technical skills that bridges the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams.

He / She reports to Manager – Casino Systems and performs daily application support, new project implementation and life cycle management of Casino Systems.

Primary Responsibilities

  • Maintains and provides L2 shared services support for complex enterprise based Casino systems across the Company at various geographical locations.
  • Proactively builds up new knowledge base to provide fundamental technical guidance for L1 & L1.5 support staff to able to resolve the relevant incidents / requests as first calls resolution.
  • Performs in-house technical training for L1, L1.5 support and other IT staff as required.
  • Learns business application knowledge in depth and suggests improvement if necessary.
  • Supports key project deliverables and works within defined project plan timelines.
  • Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems.
  • Responds to issues, questions and requests related to Casino Systems. Works with system development team and attends end user training classes and/or presentation as required.
  • Monitors and ensures service level agreement (SLA) is met.
  • Teams up with other Support Specialist to perform IT systems support function.
  • Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.

Qualifications
Experience

  • 2-5 years of relevant IT enterprise system or support experience required
  • Requirements analysis, meeting with business owners, and performing current state system analysis.
  • Experiences should include implementation and support of application systems.
  • Possess experience in 24x7 large operations support environment is a plus.

Education

  • Bachelor's Degree or equivalent relevant qualifications.

Skills / Competencies

  • Good interpersonal skills
  • Self-motivated and able to work under pressure
  • Good solving and decision making skills to identify and resolve priority issues
  • Able to communicate with all level of users

  • Casino Analytics Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱900,000 - ₱1,200,000 per year

    The Casino Analytics Officer supervises data-driven initiatives that improve casino performance, player engagement, and profitability. Collaborating with teams across Gaming Operations, Marketing, and Finance, the Casino Analytics Officer transforms complex data into actionable insights that guide daily operations and tactical decisions. This role oversees...

  • Casino Analytics Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱1,200,000 - ₱2,400,000 per year

    The Casino Analytics Associate supports data-driven efforts to improve casino performance, player engagement, and profitability. Working with teams across Gaming Operations, Marketing, and Finance, the associate helps turn data into useful insights that guide daily operations and decision-making. This role focuses on preparing reports, maintaining...

  • Casino Operations Specialist

    3 days ago

    Manila, National Capital Region, Philippines Pentasia Full time $104,000 - $130,878 per year

    We are working with a hyper-growth iGaming start-up who are growing their team with a Casino Operations Specialist in their hub in Manilla, PhilippinesWe are looking for an experienced Casino Operations Specialist within an iGaming and gambling business; with strong understanding of casino management systems, gaming software, and regulatory compliance...

  • Senior Analyst, ERP Systems

    7 days ago

    Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱900,000 - ₱1,200,000 per year

    REQ12251 Senior Analyst, ERP Systems (Open)Position SummaryThe Senior Analyst, ERP Systems provides system support to business users on ERP application systems on Heart of House (HOH). He / she maintains and ensures all various application systems are operating stably and reliably and meeting user's operation needs. He / She reports to Manager, ERP Systems...

  • Gaming Marketing

    2 weeks ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱800,000 - ₱1,200,000 per year

    The Player Development Associate is responsible for building and maintaining strong relationships with casino players to enhance their gaming experience and encourage loyalty. The role supports the Player Development team in coordinating player events, tracking guest activity, and ensuring personalized, high-quality service to valued patrons.Key...

  • Gaming Operations Manager

    7 days ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱1,440,000 - ₱2,160,000 per year

    JOB SUMMARYResponsible for the supervision of the whole Casino operations (Slots and Table Games) within his/her shift. Specializes in handling VVIP patrons and or Private rooms. The Gaming Operations Manager will ensure that the highest standards of efficiency, guest service, and security are met in accordance with the company's policies and procedures.1.1....

  • System Analyst

    1 day ago

    Manila, National Capital Region, Philippines HCLTech Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:We are seeking a skilled and detail-oriented System Analyst with strong Java expertise to join our IT team. The ideal candidate will be responsible for analyzing business requirements, designing technical solutions, and supporting the development and implementation of Java-based applications.Key Responsibilities:Collaborate with stakeholders to...

  • IT & System Support Engineer

    1 day ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

    Key ResponsibilitiesIT SupportProvide day-to-day technical support to internal staff, including troubleshooting hardware, software, and networking issues.Maintain and support Windows-based systems, servers, and associated IT infrastructure.Install, configure, and maintain desktop and mobile hardware, operating systems, and software applications.Monitor...

  • Senior Quality Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Vertisystem Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a dedicatedTest Analyst / SQA Engineerto play a key role in validating the functionality, stability, and performance of our gaming solutions tailored for the club, hotel, and casino industries. This position involves ensuring our software meets the highest quality standards before reaching end users.Key Responsibilities:Design, implement,...

  • System Analyst

    3 days ago

    Manila, National Capital Region, Philippines Datamatics Full time $60,000 - $80,000 per year

    Desired Candidate:Work with the Team Lead, business analyst and business users in support of the operation and maintenance of CMS.Participate in requirements prioritization.Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the...