Virtual Medical Assistant – Front Office

4 days ago

Work from Home, Philippines Portiva Full time ₱60,000 - ₱65,000 per year

Portiva started in 2009 with our mission to help Doctors and Medical Practitioners manage their practices better. Since then, Portiva has grown from a 3-person operation to one of the largest and most successful Medical and Dental Staff Providing Companies in the United States.

We are seeking a versatile and proactive Medical Virtual Assistant to support day-to-day front office operations in a medical practice. This role combines the responsibilities of a Virtual Receptionist, Insurance Verifier, Prior Authorization Specialist, and/or Billing Assistant. The ideal candidate is organized, tech-savvy, and experienced in US healthcare processes, ensuring patients receive timely care and the practice maintains efficient billing and insurance workflows.

This is a Work-from-home opportunity.

This is a full-time position, 30/40 hrs a week

The rate is $7 an hour or Php 61,000+ per month

The Virtual Medical Assistant plays a crucial role in ensuring smooth operations in a medical facility. Their responsibilities often include but not limited to:

  • Handle patient calls, schedule appointments, manage messages, and perform new patient intake with accurate EMR data entry.
  • Verify insurance eligibility and benefits, communicate coverage details, and flag issues as needed.
  • Submit and track prior authorizations, coordinate with providers for documentation, and maintain updated patient records.
  • Support billing tasks including charge entry, basic coding review, denial follow-up, and patient billing inquiries.

Requirements and skills

  • Customer Service experience in required
  • Extensive Knowledgeable with medical terminology, EHR/EMR is required
  • Strong understanding of medical terminology, insurance plans (PPO, HMO, Medicare/Medicaid), and the insurance and prior authorization process.
  • Proficient in EMR/EHR systems (e.g., Athenahealth, eClinicalWorks, Kareo), payer portals, and eligibility tools (e.g., Availity).
  • A degree in Medical and Health sciences is preferred.
  • HIPAA Certification is a plus
  • Excellent English speaking skills (both oral and written proficiency)
  • At least 1-2 years of experience in a medical-related background, Worked previously as Virtual Assistant in a medical setting
  • Proficient computer skills, including Microsoft Office Suite and/or G Suite and other technology tools
  • Able to manage time effectively and efficiently
  • Able to organize and manage large amounts of files, tasks, schedules, and information

If this sounds like you, please complete this form:

We will ONLY accept applications via the Google form above.

We will contact you within 3-5 days if you fit the requirements.

*Important Note*: Please make sure to check your spam or junk folders for the initial assessment invite. Sometimes, our emails may get filtered, and we wouldn't want you to miss this important step in the hiring process If you find our email there, be sure to move it to your inbox and mark it as "Not Spam" to ensure you receive all future emails from us directly in your inbox

Good luck

Job Type: Full-time

Pay: Php60, Php65,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Work Location: Remote

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