System Engineer

24 hours ago

Mandaluyong City, National Capital Region, Philippines GUR LAVI, CORP. Full time ₱800,000 - ₱1,200,000 per year

Job Summary:

The System Engineer (Project-Based) will be responsible for managing, installing, troubleshooting, and maintaining telephony systems, structured cabling, and CCTV systems. This role requires strong technical expertise and hands-on field experience in telecom, network hardware, and physical infrastructure. The engineer will provide first- and second-level support for telephony, structured cabling, and CCTV systems while ensuring compliance with IT policies, security protocols, and performance standards.

Key Responsibilities:

Telephony System (L1 & L2 Support)

  • Respond to and resolve user-reported issues through diagnostics and troubleshooting.
  • Configure, manage, and maintain PBX systems (on-premise and cloud-based).
  • Support, monitor, and troubleshoot IP phones and SBC appliances.
  • Monitor telephony system health and generate performance and usage reports.

Structured Cabling (L1 Support)

  • Conduct inspections and basic testing of structured cabling systems.
  • Replace patch cords and assist with cable management.
  • Maintain documentation of cabling layouts and escalate complex issues to senior engineers or vendors.

CCTV System (L1 Support)

  • Monitor CCTV system status and report anomalies.
  • Perform basic troubleshooting of camera feeds, NVR/DVR, and related equipment.
  • Maintain incident logs and escalate unresolved issues to vendors.

General Duties

  • Document all support activities and maintain updated records.
  • Coordinate with internal teams and external vendors for escalated issues.
  • Participate in audits and recommend system improvements.
  • Ensure compliance with IT and security standards.
  • Monitor system health, uptime, and performance using monitoring tools.

Qualification/Requirements:

  • Bachelor's degree in Electronics and Communication Engineering, Information Technology, Computer Engineering, or a related field.
  • Minimum of 2 years of experience in IT support or systems administration.
  • Hands-on experience with VoIP systems, PBX configuration, and IP telephony.
  • Familiarity with structured cabling standards and CCTV systems.
  • Project-based availability with flexibility to work onsite.
Preferred Certifications (not required but an advantage)
  • Cisco Certified Network Associate (CCNA)
  • ITIL Foundation Certification
  • VoIP or PBX-related certifications
  • Structured Cabling or CCTV technical training
Skills and Competencies
  • Strong troubleshooting and analytical skills in IT systems and infrastructure.
  • Solid knowledge of network infrastructure, protocols, and telephony systems.
  • Ability to work independently and handle multiple tasks simultaneously.
  • Effective communication skills, with strong documentation and reporting abilities.
  • Experience in vendor management and escalation handling.

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