Technical Support Representative

2 weeks ago

Pulilan, Philippines Fogatti under Powtek Full time ₱300,000 - ₱500,000 per year

About the role

Join our dynamic team at Fogatti under Powtek' as a Technical Support Representative. In this full-time position based in Pulilan Bulacan, you will be the first point of contact for our valued customers, providing exceptional technical support and troubleshooting assistance. Your keen problem-solving skills and customer-centric approach will be instrumental in ensuring our clients receive the solutions they need.

What you'll be doing

  1. Answering inbound customer calls and responding to technical inquiries
  2. Diagnosing and troubleshooting a variety of technical issues
  3. Providing step-by-step guidance to customers to help resolve their problems
  4. Documenting customer interactions and maintaining accurate records
  5. Escalating complex issues to the appropriate team members for further assistance
  6. Continuously expanding your technical knowledge to stay up-to-date with our products and services

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner
  2. Strong problem-solving and critical thinking abilities to effectively diagnose and resolve customer issues
  3. Proven experience in a customer service or technical support role, preferably in a call centre environment
  4. Familiarity with common software, hardware, and networking technologies
  5. A genuine passion for providing exceptional customer service and a commitment to continuous learning

What we offer

At Fogatti under Powtek', we are committed to fostering a collaborative and supportive work environment. We offer a range of benefits, including:

  1. Competitive salary and performance-based bonuses
  2. Opportunities for professional development and career advancement
  3. A vibrant, inclusive culture that values teamwork and work-life balance

About us

Fogatti under Powtek' is a leading provider of innovative technology solutions, serving a diverse range of clients across various industries. With a strong focus on customer satisfaction, we are constantly striving to exceed expectations and deliver exceptional service. Join our team and be a part of our continued success story.

Apply now to become our next Technical Support Representative and contribute to our mission of providing world-class customer support.

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