Customer Contact Ctr

1 week ago

Manila, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per year

Accountabilities:

  • Responsible for processing of orders from new account creation, credit check, order initial review to invoicing, payment and user access set-up. This includes, but is not limited to, basic order functions including order review, order processing and account maintenance in accordance with established business rules

  • Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationship with other LN department/teams.

  • Provide invoice copies, contracts, orders and other customer information from the Fulfillment systems to Sales and/or customers, upon request.

Qualifications:

  • Bachelor's degree (in any field) or at least 2 years college completed (with no back subjects or incomplete units)

  • 2 or more years of BPO experience

  • Excellent verbal and written communication skills

  • Experience with Order Fulfillment is preferred.

  • Knowledgeable in PeopleSoft and Salesforce

  • Must be in current role for 1 year

  • Must not have received any Disciplinary Action within the past 12 months

  • Must not have any Attendance and Punctuality issues in the past 12 months

  • Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months

  • Must have a Successful or above rating in the last Enabling Performance cycle

 

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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