Customer Contact Ctr

5 days ago

Manila, National Capital Region, Philippines RELX Group Full time ₱600,000 - ₱1,200,000 per year

Overview:

The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting needed accident/incident reports used to validate consumer claims.

Responsibilities:

A CRU Customer Contact Ctr – Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.

  • Performs routine and recurring assignments such as compiling, and reviewing records
  • Demonstrates attention to detail and a heightened sense of urgency in obtaining these records
  • Public acquisition of records from one or more sources
  • Maintain, update and terminate orders through Order Maintenance
  • Maintain and update both internal and client databases
  • Process and/or procure police reports online as part of order fulfillment
  • Verify order information using internet tools such as maps and other lookup tools
  • Perform outbound calls to Police Agencies to update order status, data validation and gathering

Qualifications:

  • Must possess a Bachelor's Degree of any field
  • Excellent verbal and written communication skills
  • Strong organizational and workflow management skills
  • Research background with high attention to details
  • Experience in performing outbound calls with excellent probing techniques preferred but not required
  • Excellent multitasking skills
  • Proficient in keyboard and MS Tools, specifically Excel, Word etc.
  • Willing to work on shifting schedules including weekends
  • Energetic, enthusiastic, motivated and driven individuals

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams

here

.

Please read our

Candidate Privacy Policy

.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights

.

  • Customer Contact Ctr

    7 days ago

    Manila, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per year

    Overview:The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting...

  • Customer Contact Center

    2 days ago

    Manila, National Capital Region, Philippines Remitly Full time ₱150,000 - ₱250,000 per year

    A CRU Customer Contact Ctr – Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.  Performs routine and recurring assignments such as...

  • Contact Center Manager

    2 days ago

    Manila, National Capital Region, Philippines IDP Education Ltd Full time ₱2,000,000 - ₱2,500,000 per year

    IDP Education LimitedAbout IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000...

  • contact centre executives

    7 days ago

    Manila, National Capital Region, Philippines Global Quest Consulting Group, Inc. Full time ₱60,000 - ₱120,000 per year

    Date Posted: July 3, 2019Job Location: National Capital RegionJob Description:Attends to customer's various needs, queries and/ or complaintsGive reliable and timely information in every transactionMaintains a positive and professional service image in any given scenarioQualifications:Graduate of any 4-year courseWith at least 1 year experience in Contact...

  • Professional Services Contact Center Engineer

    2 days ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱1,200,000 - ₱2,400,000 per year

    Professional Services Contact Center EngineerSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We...

  • Genesys Contact Center

    5 days ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Position Summary:As a Custom Software Engineer, you will be responsible for developing tailored software solutions that address unique business requirements. Your day-to-day tasks will include coding, enhancing system components, and collaborating with team members to deliver scalable, high-performance applications using modern technologies and Agile...

  • Contact Center Coordinator

    2 days ago

    Manila, National Capital Region, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time ₱300,000 - ₱600,000 per year

    Job Summary:The Contact Center Coordinator shall be responsible for outbound and inbound calls, emails and text messages from the members and agents of the association in loan assessments. The position is also responsible for the handling of Field Agents of Non Voice Support, Text Blast and outbound calls in a timely manner. They also promote and advise...

  • Fulfillment Analyst I

    2 days ago

    Manila, National Capital Region, Philippines RELX Group plc Full time ₱250,000 - ₱500,000 per year

    A CRU Customer Contact Ctr - Fulfillment Analyst I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.• Performs routine and recurring assignments such as...

  • Virtual Assistant

    1 week ago

    Manila, National Capital Region, Philippines Outsource Access, Inc. Full time ₱900,000 - ₱1,200,000 per year

    We're looking for a creative and data-driven CRM Specialist to join our growing team. If you thrive in fast-paced, customer-focused environments and enjoy turning insights into engaging communication strategies, this role is for you. You'll start by managing core CRM functions—building and executing targeted email campaigns, segmenting audiences, and...

  • Contact Center Trainer

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionThe Customer Service Trainer designs, delivers, and evaluates training programs for new and existing Customer Service team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.Key Duties:Develop and...