Contact Center Consulting Leader

4 days ago

Manila, National Capital Region, Philippines JMR SSRA Full time ₱1,500,000 - ₱2,500,000 per year

As a Consulting Leader, you will be at the forefront of delivering customer experience (CX) and contact center transformation initiatives. Working with leading CCaaS and CX platforms—including Genesys Cloud, Google CCAI, Nice CXone, Five9, Sprinklr, Salesforce Service Cloud, and RingCentral—you will lead projects that optimize customer service operations, enable omni-channel engagement, and deliver measurable business outcomes.

What you will do:

  • Define service strategies, operating models, and transformation roadmaps for enterprise contact centers.
  • Manage end-to-end contact center engagements across on-premise, cloud, and hybrid environments.
  • Drive CCaaS migrations and implement AI, automation, analytics, and conversational platforms to enhance customer journeys.
  • Participate in pre-sales activities—solution demonstrations, RFP/RFI responses, proofs of concept, and storytelling of differentiated solutions.
  • Collaborate with cross-functional teams globally to co-create innovative assets, frameworks, and thought leadership in the CX/CCaaS space.

What you bring:

  • 10+ years experience in Contact Center Transformation/Consulting and customer service operations.
  • Strong expertise in at least one major platform: Genesys Cloud, Google CCAI, Nice CXone, Five9, Sprinklr, Salesforce Service Cloud, or RingCentral
  • Proven ability to design and deliver large-scale transformation projects, from solutioning to implementation.
  • Hands-on experience with AI-enabled customer service, self-service/IVR, analytics, and system integrations.
  • Strong communication and stakeholder management skills.

  • Contact Center Transformation Consulting Leader

    2 days ago

    Manila, National Capital Region, Philippines JMR Global | Executive Search Full time ₱1,500,000 - ₱2,500,000 per year

    As aConsulting Leader, you will be at the forefront of deliveringcustomer experience (CX) and contact center transformation initiatives. Working withleading CCaaS and CX platforms—includingGenesys Cloud, Google CCAI, Nice CXone, Five9, Sprinklr, Salesforce Service Cloud, and RingCentral—you will lead projects that optimize customer service operations,...

  • Team Leader for Contact Center

    4 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    About the CompanyWe are a global healthcare operations provider delivering high-quality customer service solutions. Our contact center supports healthcare clients with empathy, accuracy, and professionalism.Role OverviewWe are looking for a Team Leader to manage a team of Healthcare Customer Service Representatives in a dynamic contact center environment....

  • Contact Center

    2 days ago

    Manila, National Capital Region, Philippines IT Triage Full time ₱30,000 - ₱45,000 per year

    About The GroupThe Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.IT Triage provides outsourced, short- or long-term remote Help Desk services across...

  • HR Contact Center Supervisor

    4 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a dedicated and people-focusedSupervisorto lead a team within the United States HR Operations Tier I Contact Center, part of our Global HR Shared Services function. This role will be responsible for supervising the day-to-day service delivery of Tier I HR support operations, ensuring timely resolution of employee inquiries and delivering a...

  • Contact Center Officer

    4 days ago

    Manila, National Capital Region, Philippines Reivernet Group of Companies Full time ₱250,000 - ₱500,000 per year

    About The GroupThe Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.IT Triage provides outsourced, short- or long-term remote Help Desk services across...

  • Specialist, HR Contact Center

    2 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per year

    As an HR Contact Center Specialist , you will play a crucial role in delivering high-quality HR support and services to our employees and clients. You will serve as the first point of contact for HR-related inquiries and provide prompt, accurate, and efficient responses to resolve various HR issues and requests. Your primary responsibilities will...

  • Genesys Contact Center Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Genesys Contact Center EngineerBGC Taguig | Contract | (Hybrid- Twice in week) | Competitive SalaryProfessional & Technical Skills:-Required Skill: Advanced proficiency in Genesys Contact Center Operation (Minimum 1 year).-Strong understanding of software development methodologies and best practices.-Experience with modern programming languages and...

  • Senior Contact Center Platform Engineer

    4 days ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    We are seeking an experienced Senior Contact Center Platform Engineer to join our team. This role is critical to the success of our client's business operations, as contact center platforms are at the core of customer engagement. The Senior Engineer will focus on system engineering, automation, and serve as the highest point of technical escalation across...

  • Contact Center Senior Associate

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Contact Center Senior Associate Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description Performs analysis of processes,...

  • Contact Center Senior Associate

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱800,000 - ₱1,200,000 per year

    Contact Center Process Senior Associate Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Performs...