Sales Executive

Key Responsibilities:

Sales and Business Development:

• Develop and implement sales strategies to increase bookings and revenue.
• Identify new business opportunities through research and networking.
• Cultivate relationships with travel agents, corporate clients, event planners, and other potential business sources.
• Conduct sales calls, visits, and presentations to promote the hotel's services and offerings.
• Promote special packages, events, or seasonal promotions.

Client Relationship Management:

• Build and maintain strong relationships with existing and potential clients to ensure repeat business.
• Manage client accounts and respond promptly to inquiries or requests.
• Assist clients in customizing services or events to meet their specific needs.
• Handle client complaints or issues related to bookings or events.

Negotiation and Contract Management:

• Negotiate rates and terms with clients for room bookings, conferences, meetings, and other services.
• Draft and finalize contracts with clients, ensuring favorable terms for both the client and the hotel.
• Monitor contracts and ensure compliance with agreed-upon terms.

Marketing and Promotion:

• Collaborate with the marketing team to create promotional materials such as brochures, flyers, and online content.
• Promote the hotel through social media, digital platforms, and industry events.
• Attend trade shows, conferences, and networking events to increase brand visibility.

Sales Reporting and Analysis:

• Track sales performance and prepare regular reports on targets, achievements, and areas of improvement.
• Analyze market trends and competitor performance to adjust sales strategies accordingly.
• Set and meet monthly, quarterly, and annual sales targets.

Event and Group Sales:

• Assist with planning and promoting group bookings for conferences, meetings, weddings, and other events.
• Coordinate with other departments to ensure smooth execution of events, including catering, accommodations, and logistics.
• Handle event-related inquiries and negotiations.

Collaboration with Other Hotel Departments:

• Work closely with the front desk, reservations, and event planning teams to ensure that bookings and special requests are properly handled.
• Coordinate with the operations team to ensure rooms and services are available as per client requirements.

Key Skills & Qualifications:

• Education: A degree in Business, Hospitality Management, Marketing, or a related field is preferred.
• Experience: Previous experience in hotel sales or a similar role, with a strong understanding of hotel operations and customer service.
• Sales Skills: Strong sales techniques, including prospecting, negotiation, and closing.
• Communication: Excellent verbal and written communication skills for client interaction, presentations, and reporting.
• Customer-Centric: Ability to understand and meet client needs while balancing the hotel's interests.
• Problem-Solving: Capable of handling difficult client situations and finding effective solutions.
• Organizational Skills: Ability to manage multiple accounts, leads, and priorities simultaneously.
• Technical Skills: Familiarity with booking systems, customer relationship management (CRM) tools, and Microsoft Office applications.

Work Environment:

• Shifts: Regular day shift duty, including occasional evenings, Sundays, and holidays, to accommodate client needs and events.
• Travel: Travel may be required for sales meetings, client visits, or attending industry events.
• Physical Demands: The role may involve travel and being on-site at various events or client locations.

Performance Metrics:

• Achieving sales targets and revenue goals.
• Successfully converting leads into bookings.
• Positive client feedback and repeat business.
• Effective contract management and negotiation.

Job Type: Full-time

Language:

• English (Preferred)

Work Location: In person