Account Officer

2 days ago

Antipolo City, Calabarzon, Philippines Iceberg Plant and Cold Storage Inc. Full time ₱600,000 - ₱1,200,000 per year

The Account Officer is responsible for building and maintaining long-term, trusting relationships with customers while meeting a designated portfolio of accounts. The Account Officer will focus on understanding client requirements, resolving issues, and optimizing the overall client experience to drive long-term partnerships and business growth.

Duties and Responsibilities

1. Account Acquisition and Management

  • Initiate strategies to retain and grow existing clients.
  • Oversee client accounts, ensuring all services are delivered as agreed.
  • Negotiate contracts or pricing terms and collaborates with internal teams to deliver client expectations.
  • Identify and target potential clients

2. Client Communication

  • Act as the main contact for clients.
  • Address client's needs, inquiries, and concerns in a timely and professional manner.

3. Relationship Building

  • Establish trust by providing personalized support that addresses client's specific needs
  • Engage clients in regular meetings and events to maintain connections.
  • Identify opportunities for collaboration or partnerships.

4. Problem Resolution

  • Proactively address any issues that arise the course of client relationship.
  • Assist in troubleshooting technical issues, resolving billing discrepancies or managing customer complaints.
  • Collaborate with internal teams to develop effective solutions, maintain client satisfaction, and foster long-term relationships

5. Sales Forecasting and Reporting

  • Support the management in forecasting future sales opportunities by reviewing sales data, market trends and client feedback.
  • Assist in developing strategies to meet revenue targets.
  • Prepare regular reports and presentations for management to highlight key metrics, achievements, and areas for improvement.

6. Other Duties and Responsibilities

  • Perform other duties and responsibilities that maybe assigned as needed.
  • Comply with the Company's Quality Management System.

Qualifications

  • Graduate of any course
  • Proven work experience as an Account Specialist, Key Account Specialist, Junior Account Manager or relevant role in Logistics, Supply Chain and Storage industry
  • Experience delivering client-focused solutions to customer needs
  • Demonstrable ability to communicate, present and work with key stakeholders at all levels of an organization, including executive level
  • Has good analytical and problem-solving skills
  • Can communicate effectively across all levels in the organization
  • Willing to work in hybrid setup

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company car
  • Company events
  • Employee discount
  • Free parking
  • Life insurance
  • On-site parking
  • Paid training
  • Promotion to permanent employee
  • Transportation service provided

Application Question(s):

  • What's your expected monthly basic salary?
  • How many years of Transportation, Logistics, Supply Chain and Storage experience do you currently have?

Education:

  • Bachelor's (Required)

Experience:

  • Sales: 3 years (Preferred)
  • Account management: 3 years (Preferred)
  • Lead Generation: 3 years (Preferred)

Willingness to travel:

  • 25% (Required)

Work Location: In person

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