Customer Success Executive

1 day ago

Cabuyao, Calabarzon, Philippines Locad Full time

About Locad

Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, China, Indonesia and Australia, the USA, Saudi Arabia, and UAE with more locations opening soon. Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Why Join Locad?

  • Bonus:
    Competitive annual and performance bonuses to recognize your achievements.
  • Generous PTO:
    25 days of paid time off.
  • Comprehensive Health Coverage:
    HMO starting from day one.
  • Top-Tier Equipment:
    MacBook provided.
  • Professional Growth:
    Annual learning and development budget.

What You'll Do

As a
Customer Success Executive
, you'll be at the forefront of ensuring our customers receive an exceptional experience. Your work will directly impact how businesses scale and succeed.

  • Be the Voice of the Customer
    – Engage with our customers, understand their challenges, and deliver meaningful solutions.
  • Drive Process Automation & Innovation
    – Work with internal teams to streamline workflows and implement best-in-class automation.
  • Solve Real-World Problems
    – Address performance, operational, and technical issues with a solution-oriented mindset.
  • Build Long-Term Relationships
    – Act as a trusted advisor to customers, ensuring they maximize the value of Locad's services.
  • Collaborate Across Teams
    – Work closely with Operations, Product, and Engineering to continuously enhance the customer experience.

What You Bring

  • A passion for
    customer success
    and a strong problem-solving mindset.
  • Knowledge or interest in
    supply chain, logistics, or e-commerce
    – experience is a plus, but drive and curiosity matter more
  • Excellent
    communication skills
    – you're confident in handling customer concerns with professionalism and empathy.
  • The ability to
    juggle multiple tasks
    in a fast-paced, dynamic environment.
  • A proactive approach – you're always thinking about
    how to improve processes and create efficiency
    .

How to Apply:

The best way to apply is to follow the link to our website. If you don't have a CV, a LinkedIn profile will do.

Every application will receive a response.

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