Reporting & Insight Analyst (Healthcare Operations Support)| Remote

Reporting & Insight Analyst (Healthcare Operations Support)| Remote

Schedule: Monday–Friday, US Hours (graveyard shift)

Work Set-Up: Remote

Location: Makati, Valero

Reports to: Vice President, Account Management (U.S.-based)

Position Summary:

We are looking for a Reporting & Insight Analyst to join our growing team. This newly created position is critical in supporting our growing Account Management and Operations teams by transforming raw healthcare operations data into actionable insights. Your work will help monitor client performance, track key metrics, and demonstrate the ROI of our services to stakeholders.

In this role, you will collaborate closely with cross-functional teams including U.S.-based executive leadership, using your analytical expertise to support data-driven decision-making. This is an excellent opportunity for a data-savvy professional looking to make a measurable impact in a fast-growing healthcare environment.

Key Responsibilities:

• Extract and manipulate raw operational data from multiple internal systems and sources to support accurate and timely reporting.
• Analyze key performance metrics such as turnaround time, error rates, volume trends, and service delivery benchmarks to identify both client-specific and organization-wide trends.
• Collaborate with the Account Management team to prepare comprehensive reporting packages and executive-level performance summaries.
• Align reporting outputs with service-level agreements (SLAs), client expectations, and contractual obligations by working closely with Operations teams.
• Design clear and impactful data visualizations (charts, graphs, dashboards) to effectively communicate insights and trends to both technical and non-technical audiences.
• Recommend and implement tools and techniques for improving data collection, reporting automation, and visualization processes.
• Maintain a centralized repository of recurring reports and support the standardization of reporting templates and formats across departments.
• Contribute to internal projects and initiatives aimed at enhancing the quality, speed, and usefulness of reporting deliverables.

What Success Looks Like in This Role

• Operational data is translated into meaningful, accurate, and timely reporting.
• Internal stakeholders gain greater visibility into client health and service performance.
• Insights lead to improved internal decision-making and account support strategies.
• Reporting templates and processes become more standardized and efficient over time.

Required Qualifications:

• Bachelor's degree in Data Analytics, Statistics, Business, Healthcare Administration, or a related field.
• 5+ years in a data analysis or reporting analyst role, ideally within healthcare operations or business process outsourcing (BPO).
• Proven experience working with raw, unstructured datasets to derive actionable insights.
• Advanced proficiency in Microsoft Excel and hands-on experience with data visualization tools such as Power BI, Tableau, or Google Data Studio.
• Strong analytical and problem-solving skills, with keen attention to detail and data integrity.
• Ability to effectively communicate complex data insights to non-technical stakeholders.
• Experience working cross-functionally with Operations, Account Management, and Leadership teams.
• Comfortable operating in a fast-paced, evolving environment with shifting priorities.
• Proactive and self-driven, with the ability to identify and suggest process improvements and tool enhancements.

Preferred Qualifications:

• Prior experience supporting U.S. healthcare payers, providers, or working in a healthcare BPO setting.
• Familiarity with performance reporting, KPIs, SLAs, or ROI tracking in a services context.
• Exposure to SQL, data querying, or reporting automation platforms (a plus, but not required).
• Experience in project coordination, report lifecycle management, or process ownership in reporting functions.

Requirements:

• Amenable to work graveyard hours/night shift
• Must reside within NCR or neighboring region for contingency
• Willing to work in Makati (if needed)
• Can start ASAP

Additional Benefits:

• HMO (medical & dental) (coverage on Day 1 + 1 free dependent)
• Company-Provided Equipment

**Work Arrangement: This position is currently offered on a REMOTE work basis after successful completion of training. However, please note that this is a performance-based role, and the company reserves the right to require employees to report onsite at any time based on business needs, performance evaluations, operational requirements. Flexibility to transition to an office-based setup when necessary is expected.

***WORK FROM HOME REQUIREMENTS***

• High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide a speed test.
• Ability to directly hardwire to your modem
• Required to have a quiet dedicated work area.

COMPANY OVERVIEW:

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans' members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans' members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.